News
Average US household shops 39 retailers each year
April 16, 2025
The average U.S. household shops across 39 unique retailers each year, with omnichannel shoppers spending nearly twice as much as brick-and-mortar or online…
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QVC appoints Tony Williams to chief people officer
April 16, 2025
Tony Williams has been appointed as chief people office for QVC Group, part of QVC Group Inc.
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Marketplaces gaining consumer attention
April 15, 2025
More than half, 63%, of consumers prefer buying on marketplaces over brand-owned websites, and for 47% product discovery starts on marketplaces rather than…
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American Airlines ends automatic boarding pass printing at kiosks
April 15, 2025
American Airlines has disabled the automatic printing of boarding passes at airport check-in kiosks for passengers who have already checked in online or via…
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Consumers embracing AI search, engaging with AI prompts
April 14, 2025
Nearly half, 45%, of Americans are using AI-powered search and more than two-thirds, 69%, have interacted with AI-generated prompts and results when searching…
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GNC deploys Corvus Robotics drones to manage inventory
April 14, 2025
GNC, a global health and wellness retailer, is deploying the Corvus One autonomous inventory management system to gain greater accuracy and efficiency in…
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Consumers not too thrilled with online shopping experience
April 11, 2025
A hefty number of consumers, 76%, view online shopping as lacking excitement and nearly one third, 29%, view it as a chore.
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Dollar General, Dollar Tree customers are pretty loyal
April 11, 2025
More than half of U.S. households, 60%, shopped at a Dollar General store at least once in 2024 and and the discount brand enjoyed an 80% repeat rate for…
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Refund delays more scary than root canals for many consumers
April 10, 2025
Nearly four out of 10 American consumers, 37%, would rather see a dentist than wait for a refund, according to TodayPay's 2025 "Where Is My Refund," report.
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Most consumers jump brands after 2 negative experiences
April 10, 2025
Consumers are willing to give a brand a second chance but 70% will jump if they experience two negative experiences. Nearly a quarter will stop purchasing…
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Pilot Travel Centers debut flagship, expanded service
April 9, 2025
Pilot Travel Centers has unveiled a 20,000-plus-square-foot flagship store while also undertaking widespread store modernization efforts and expanded services…
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Retail sales to hit $5.4T despite economic uncertainty
April 9, 2025
Retail sales are predicted to grow between 2.7% and 3.7% over 2024, hitting between between $5.42 trillion and $5.48 trillion.
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Nearly all contact centers tapping AI
April 8, 2025
Nearly every contact center, 98%, is using AI and 61% are using it have more difficult conversations, according to a Calabrio Research report.
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Foot Locker promotes Franklin R. Bracken to president role
April 8, 2025
Franklin R. Bracken, who had been serving as EVP and chief commercial officer at Footlocker, has been named president.
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Crisp acquires Shelf Engine to support retail forecasting, inventory management
April 7, 2025
Crisp, a provider of retail data solutions, has acquired Shelf Engine, an AI-powered in-demand forecasting and automated ordering technology.
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Virtual dressing room global market to hit $42M by 2030
April 7, 2025
The global market for virtual dressing room for e-commerce is projected to hit $4.165 million by 2030 with an annual growth rate of 14.2% in the next five…
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Old Navy deploying Radar tech to elevate customer experience
April 4, 2025
Old Navy is planning a phased roll out of Radar's AI-powered RFID technology to give store associates real-time inventory information so they can locate items…
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Publix faces legal action alleging overcharging at self-checkout
April 4, 2025
A class-action lawsuit has been filed against Publix Super Markets in a Miami federal court, alleging the company's self-checkout systems systematically…
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Advance Auto Parts opening stores following footprint optimization
April 3, 2025
Advance Auto Parts, which announced plan stwo weeks ago to shutter 700 locations by mid year as well as four distribution centers in 2025, plans to open 30 new…
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Only 1% of frontline workers have never dealt with customer incivility
April 3, 2025
Three-fourths, 72%, of front line workers experience or see customer incivility on a daily or weekly basis, with just 1% reporting no encounters with such…
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