News
Most consumers would use GenAI as shopping assistant
September 18, 2025
More than 70% of consumers would use GenAI for holiday shopping and the number is much higher (85%) when it comes to Gen Z and millennial shoppers.
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Stitch Fix embraces AI, deploys stylist service
September 17, 2025
Stitch Fix, a subscription fashion company, is embracing AI and deploying a new stylist feature.
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Michaels hiring 10K-plus seasonal workers for holiday season
September 17, 2025
Michaels plans to hire more than 10,000 seasonal positions for this year's holiday shopping season.
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Most shoppers want more info to inform purchases
September 16, 2025
Most consumers, 76%, want more information given they're paying more for groceries, with 71% reading labels more closely and more often and 66% would scan a QR…
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Chicago man sues Home Depot over facial recognition at self-checkout
September 16, 2025
A Chicago man has filed a class-action lawsuit against Home Depot, alleging the company is illegally using facial recognition technology at its self-checkout…
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Morrisons taps Instacart for AI-powered shopping carts
September 15, 2025
Morrisons, a U.K. grocer, is partnering with Instacart to deliver Caper Carts to its grocery aisles, marking Instacart's first retail collaboration to deploy…
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Sheetz store rebuild features kiosks, self-checkout
September 15, 2025
Sheetz has begun a rebuild of its store and gas station at Huyetts Crossroads, near Hagerstown, MD and expects the location to re-open in early 2026.
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Human touch remains supreme with consumers needing help
September 12, 2025
A hefty majority, 88%, of consumers are satisfied with interactions handled by human customer service agent compared to 60% who feel the same about AI-driven…
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Wawa first-ever travel center finds a home in North Carolina
September 12, 2025
Wawa's first-ever travel center has opened for business in Hope Mills, North Carolina.
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Hello Sugar taps PolyAI to automate customer experience
September 11, 2025
Hello Sugar, a beauty franchise, is partnering with PolyAI, which provides enterprise conversational AI, to automate all front end service calls.
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Bassett Furniture deploys photo delivery strategy
September 11, 2025
Bassett Furniture has enhanced its delivery experience by deploying DispatchTrack's delivery management platform.
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Wawa expanding into middle Tennessee
September 10, 2025
Wawa, a convenience store chain, has started construction on store locations in Murfreesboro and Clarksville, Tennessee.
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Lowe’s, NFL players team on marketing campaign
September 10, 2025
Lowe's and NFL players Saquon Barkley, Justin Jefferson, Christian McCaffrey, C.J. Stroud and Dak Prescott are teaming up in a marketing campaign called "Earn…
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Frontier Airlines expands loyalty perks access
September 9, 2025
Frontier Airlines has teamed with Loyalty Status Co. to offer an exclusive offer for members of select loyalty programs with other airlines to have access to…
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Price a big focus for back-to-school shoppers
September 9, 2025
Price is the top priority for more than half, 57%, of back-to-school shoppers, a slight increase from 52% in 2024.
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Kroger reducing workforce by 1K
September 8, 2025
Kroger aims to reduce its companywide workforce by 1,000 jobs.
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Staples stores making room for optical locations
September 8, 2025
Consumers shopping for office supplies at select Staples locations in Pennsylvania will also have the option of getting an eye exam and grab eyewear.
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Warby Parker teams with QB Arch Manning for brand ambassador strategy
September 5, 2025
Texas Longhorns quarterback Arch Manning is now a brand ambassador for Warby Parker in a strategy to support the brand's mission to inspire.
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Criminal gang stole millions from Home Depot over several years
September 5, 2025
Police are charging nine members of a criminal group that stole at least $10 million in goods from Home Depot over the past several years.
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Consumers prioritizing convenience, flexibility, hybrid shopping
September 4, 2025
Consumers in the U.S. are increasingly prioritizing convenience, flexibility and value when it comes to shopping and are also embracing hybrid shopping and…
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