News
Slow tax refund process dragging retail sales
March 13, 2017
Lower than usual foot traffic and less consumer spend in the retail sector is being blamed on the IRS.
read nowSimon deploys interactive mapping to boost customer experience
March 10, 2017
Retail real estate giant Simon has deployed digital interactive mall maps on all its websites in a quest to help shoppers easily navigate the company's retail…
read nowGrocery shoppers jumping online more than ever, reveals report
March 10, 2017
One in three grocery shoppers will place online orders this year and nearly three quarters of shoppers will switch grocers if there is a better shopping…
read nowBelgian company introduces self-testing health kiosk
March 10, 2017
The "WellPoint" from BeWell Innovations in Belgium is a self-testing health kiosk that lets people measure their own vitals such as blood pressure and weight…
read nowAnother retailer taking small-format store approach
March 9, 2017
In a quest to draw more millennial consumers, Dollar General is launching a new smaller store format called DGX.
read nowLowe's same-store sales drive bigger revenue, profits
March 9, 2017
Lowe's posted profit and revenue growth in its latest quarter due to a boost in same-store sales, according to a Market Watch report.
read now25 percent of consumers favor smartphone banking, study finds
March 9, 2017
Nearly one third (30 percent) of U.S. adults would feel comfortable using a voice-activated conversational interface (e.g., Siri from Apple or Alexa from…
read nowSwarovski planning return to Times Square this year
March 8, 2017
Come the fall there will be a new Swarovski store on Broadway, in New York City.
read nowBankers will spend more on CX this year, reveals report
March 8, 2017
The banking industry is planning to expand spend on customer experience initiatives with more than half boosting the CX budget, according to a new Computer…
read nowHershey's new CEO builds new leadership team
March 7, 2017
As Hershey's new CEO Michele Buck begins her new role this month, she's already built a new executive team boasting new and familiar faces.
read nowAbercrombie & Fitch taps president as CEO
March 7, 2017
Fran Horowitz, president and chief merchandising officer for Abercrombie & Fitch, has been promoted to CEO and is also now a member of the board of…
read nowHudson’s Bay facing financing hurdle in Macy’s takeover effort
March 6, 2017
The reported takeover of Macy's by Hudson's Bay isn't proving easy as the Canadian retailer is reportedly having trouble getting equity financing, according to…
read nowCostco, Dillard's tops in satisfying consumers, reveals report
March 6, 2017
When it comes to customer satisfaction, department store Dillard's and Costco are tops, with both scoring 83 out of 100 on the American Customer Satisfaction…
read nowAmazon AWS outage impacts dozens of online retailers
March 6, 2017
Though Amazon's e-commerce site did not suffer any downtime or sales loss, more than 50 online retailers did when Amazon's web services experienced a big…
read nowPayPal, Starbucks top consumers' mobile payments preferences, study says
March 6, 2017
Nearly 20 percent of U.S. smartphone users have used a mobile payment app at a retail location, according to new mobile research from Parks Associates.
read nowReport: Wal-Mart piloting convenience store strategy
March 3, 2017
Wal-Mart is reportedly piloting a convenience store in Texas, complete with hot dogs and the familiar ICEE machine found at other top brand convenience…
read nowPayless closing stores in restructure strategy
March 3, 2017
Yet another retailer, this time Payless, is aiming to close stores as it restructures financially.
read nowAmazon tops when it comes to corporate reputation
March 2, 2017
When it comes to corporate reputation Amazon is tops, ranking first for the second consecutive year on the annual Harris Corporate Reputation Poll.
read nowRalph Lauren hires first CMO, names new brand leader
March 2, 2017
Jonathan Bottomley is taking on the newly-created chief marketing role at Ralph Lauren and the fashion brand has hired Tom Mendenhall to serve as brand…
read nowKohl’s sales weak but profit dip not as bad as projected
March 1, 2017
While revenue declined in the final quarter of the year for Kohl's due to a dip in same-store sales, profit did not drop as deep as expected, according to a…
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