News
Golf retailer opens experiential store in Baltimore County
April 12, 2012
Golfsmith, the nation's largest specialty golf retailer, is opening a high-tech 22,000-square-foot facility this week in Baltimore County, Md. The store will…
read nowBig-box retailers shifting focus to smaller stores
April 12, 2012
Big-box retail came alive in 1962, when Walmart, K-Mart, and Target opened their first stores, but after nearly 50 years of kicking mom-and-pop shops to the…
read nowMacy's using Lilitab iPad kiosks to market 'Fashion Star' merch
April 11, 2012
Macy's is using Lilitab iPad kiosks to feature the clothing it's selling from NBC's reality television series "Fashion Star."
read nowStudy: How grocery shoppers use digital media
April 11, 2012
More than 23,000 shoppers participated in a survey that has generated insights about how best to market to customers in today's increasingly multi-channel…
read nowCXPA accepting CX innovation nominations
April 11, 2012
The Customer Experience Professionals Association (CXPA), an international non-profit organization created to guide and enhance the growing field of customer…
read nowNordstrom goes mobile
April 10, 2012
Nordstrom is removing long lines from its shopping experience by arming its employees with modified iPod Touches. The devices come equipped with merchandise…
read nowSears Canada launches smartphone app
April 10, 2012
Sears Canada is officially the country's first department store to put a fully transactional mobile website online as it recently launched its apps for iPhone…
read nowBest Buy CEO resigns
April 10, 2012
Best Buy Co. Chief Executive Brian Dunn resigned today, according to the Wall Street Journal. Just a few weeks ago, Dunn announced a strategy for the…
read nowSelf-checkout kiosks: Love 'em or leave 'em?
April 9, 2012
It seems self-checkout is either loved or hated. While Walmart and CVS are adding more self-scanning lanes, at least two grocery chains — Albertson's and Big…
read nowWhy pet stores are thriving
April 9, 2012
Pet stores are thriving, and some retail experts think it's because they are catering to pet owners who treat their animals like family members, Joanna Felder…
read nowSephora gives shopping a makeover
April 9, 2012
Sephora is hoping to modernize retail with a social and mobile makeover. The beauty retailer's new platform includes a new personalized Web experience, new…
read nowGNC upgrades phone app to enhance store experience
April 9, 2012
GNC Holdings Inc., the nation's largest specialty retailer of health and wellness products, has enhanced its new iPhone app and has also made it available to…
read nowNRF announces Top 10 finalists of video contest
April 9, 2012
The National Retail Federation today announced the top 10 finalists of its "This is Retail" video contest, determined after a week of public voting through…
read nowWine store enhances shopping experience with new app
April 9, 2012
Customers of Hi-Time Wine Cellars, a 24,000-square-foot wine and spirits store in Costa Mesa, now can access a plethora of information via their phones to help…
read nowStudy: French e-commerce growing despite delivery kinks
April 6, 2012
Although 91 percent of French consumers shopped online over the past year, 27 percent asked for a refund at least once because of delivery hassles, according…
read nowPet store chain launching kiosk program
April 6, 2012
Pet Planet, a 41-store chain based in Canada, is rolling out a pet nutrition and health consultation program using kiosks, according to petproductnews.com.
read nowMarch retail sales trend up
April 6, 2012
March was a good month for the nation's retailers. Major chains posted a 4.3 percent sales increase in March compared with the same month a year earlier…
read nowGymboree using hybris to offer multichannel shopping
April 5, 2012
Gymboree Corp. is using hybris, a provider of multichannel commerce and communication software, to enhance its e-commerce efforts and provide a cohesive…
read nowAmazon.com is America's 'most relevant retailer'
April 5, 2012
Amazon.com is America's most relevant retailer of any kind, according to a study by Brodeur Partners that ranked the Top 10 most relevant retailers.
read nowGrocers launching mobile, digital couponing system
April 4, 2012
After a one-year pilot study of its in-store digital coupon system that uses Bluetooth technology to offer value and savings to consumers, Savvy Penny is soon…
read nowSubscribe
Get the latest news and resources from Retail Customer Experience.
