News
David’s Bridal launches prom pop-up experience
February 13, 2023
David's Bridal has launched five limited-time pop-up experiences that's all about the prom.
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Scottish retailer closing all stores
February 13, 2023
M&Co, a Scottish retailer, is shuttering all its 170 stores and its brand has been bought by AK Retail Holdings which owns several clothing brands. The…
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Few consumers aim to spend more this year
February 13, 2023
A hefty number of U.S. consumers are concerned about the economic climate and the concerns are impacting 83% of consumers' spending habits, and just 12% are…
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American consumers like humans over chatbots
February 10, 2023
More than two in three, 68%, of Americans have used a customer service chatbot but even more, 77%, view them as frustrating and 88% would rather interact with…
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Inflation not cutting hard into consumer spend
February 10, 2023
Inflation and the potential talk of a recession isn't stopping most U.S. consumers from spending this year as 67% plan to spend either the same or more this…
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Kwik Stop switches out letter boards for digital signage
February 10, 2023
Kwik Stop, a U.S.-based convenience store operator, is partnering with Watchfire, a LED signage firm, to replace letter boards with digital signage in 2…
read nowHughes recognized in Gartner Magic Quadrant
February 9, 2023
For the third year in a row, Hughes Network Systems LLC has been named a Challenger in the Gartner Magic Quadrant for managed network services.
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Retail customers ignored during 2022 holiday season
February 9, 2023
Nearly a third of retailers, 28.5%, turned off live chat during the 2022 Black Friday to Cyber Monday weekend, and 40% of pre-sale emails sent to brands by…
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Cole Haan taps Aptos One for modern store experience
February 9, 2023
Cole Haan, a footwear and lifestyle accessories brand, is deploying the Aptos One platform to gain greater flexibility in order to deliver new innovations and…
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Bed Bath & Beyond adds 150 stores to closing list
February 8, 2023
Bed Bath & Beyond will close an additional 150 stores, just a month shy of announcing it was aiming to close 87 locations.
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Gen Z consumers worry about recession, seeking better deals
February 8, 2023
The current economy and a possible recession are weighing heavy on a good number of Gen Z consumers, with 70% reporting that inflation and price increases on…
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Alo Yoga debuts virtual reality shopping experience
February 7, 2023
Alo Yoga, an activewear and lifestyle brand, is debuting an immersive digital shopping experience featuring virtual reality, beauty and wellness tutorials…
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NRF: Recession unlikely, growth ahead
February 7, 2023
A U.S. recession is unlikely and there will be slight growth this year, according to National Retail Federation Chief Economist Jack Kleinhenz.
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Fashion brand taps Forter for better efficiency, payment processing
February 7, 2023
ChicMe, a Geeko Tech fashion brand in North America and Europe, is deploying Forter's Trust Platform for digital commerce in a quest to improve payment…
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Chatbot gets failing grade in CX survey
February 7, 2023
Many companies are failing to deliver a positive chatbot customer experience and more than half of customers view a positive or negative chatbot experience as…
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Consumers just want efficient digital experience
February 6, 2023
A good number of U.S. consumers, 40%, push brand loyalty to the side and aren't too focused on where they buy online as long as the experience is a good…
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Excess stock a challenge for half of U.S. retailers
February 6, 2023
Half of U.S. retailers are grappling with excess stock just as the brands are dealing with the annual wave of product returns, with 27% writing off excess…
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Giant Eagle teams with Plantensive on boosting product management
February 3, 2023
Food retailer and distributor Giant Eagle is deploying advanced category management technology from Plantensive in order to better respond to consumers…
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Retailers focusing on customer experiences, not new tech
February 3, 2023
Due to economic challenges retailers are adjusting priorities and focusing on retaining customers, boosting the customer experience and putting off new tech…
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Athlete’s Foot expands marketing team
February 2, 2023
The Athlete's Foot has expanded its marketing team and promoted two leaders in what it calls "key" personnel moves.
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