News
JCPenney chief: We're focused on customers who we know
April 12, 2022
Marc Rosen, JCPenney CEO, is all about focusing on the budget-conscious consumer and families looking for affordable home accessories, beauty items and clothes…
read now
Disney bringing back character greeting experience
April 12, 2022
This month Disney Parks will bring back a fan favorite experience that was shelved during the pandemic years — the opportunity to interact with characters.
read now
Sabio Group debuts AI-powered customer experience platform
April 12, 2022
Sabio Group, a digital customer experience transformation specialist, has launched an AI-powered platform aimed at simplifying the management of customer…
read now
Flawed proactive customer service does more harm than good
April 11, 2022
Using a proactive approach in customer service is a good thing, but not when it ends up causing more issues for the customer.
read now
Tanger Outlets launches TangerStyle 2022
April 11, 2022
Tanger Factory Outlet Centers Inc. has launched TangerStyle, a program offering shoppers savings and TangerClub members exclusive access to deeper discounts…
read now
UK shoppers embracing crypto payment
April 11, 2022
One in three U.K. shoppers, 30%, intend to use crypto as payment option this year and the number jumps to 40% on global consumer scale.
read now
California theme park goes cashless
April 8, 2022
The Coco Loco Arcade, SeaWorld theme park in San Diego, California has gone cashless, according to a press release.
read now
Supermarket owner claims price will rise for next 3 months
April 8, 2022
Food prices will continue to rise for the next three months, according to John Catsimatidis, owner and CEO of supermarket chain Gristedes.
read now
Alphabet launching drone delivery in US metro area
April 8, 2022
Alphabet, parent company of Google, is aiming to launch drone delivery this week in the area of Dallas-Fort Worth.
read now
Uber, bp team up on retail partnership
April 7, 2022
Uber Technologies, Inc. and bp are teaming up on a convenience delivery effort that will offer a wide range of products, including fresh and prepared, from…
read now
Etsy shop owners striking in protest this month
April 7, 2022
An unknown number of Etsy shop keepers are asking customers to boycott the marketplace from April 11 through April 18 in protest of increasing transaction fees.
read now
PayRange app allows store gift cards, cryptocurrency, BNPL payments
April 7, 2022
PayRange Inc., a manufacturer of a mobile payment app for automated retail, has added capabilities to accept store gift cards and cryptocurrencies, according…
read now
Forbes piece talks challenges, benefits of retail kiosks
April 6, 2022
A recent opinion piece in Forbes by Bagrat Safaryan, co-founder and CEO of Local Express, cited the benefits self-order kiosks provide retailers, such as…
read now
Abercrombie & Fitch focus of Netflix documentary
April 6, 2022
Retail brand Abercrombie & Fitch is the focus of a Netflix documentary that spotlights the retailer's history from the late 1990s and a controversy…
read now
Retail theft needs congressional attention, claims chamber group
April 6, 2022
The US Chamber of Commerce wants state and federal legislators to get involved in stemming the increasing tide of retail theft.
read now
BJ’s rolls out membership delivery service upgrade
April 5, 2022
BJ's Wholesale Club members now have a delivery service option, called Same-Day Select, which is an add-on to the wholesaler's same-day delivery service.
read now
Inflation impacts retail spend, claims report
April 5, 2022
When it comes to retail spend, 72% of consumers are spending less due to inflation and are cutting out "fun" and "impulse" buys, according to a consumer trends…
read now
Franchisees sign on to add 20 Pet Supplies Plus stores to portfolio
April 5, 2022
Three partners, who already own and operate 49 Pet Supplies Plus stores, aim to open 20 over the next five years, with the majority developed in Tennessee and…
read now
High gas prices puts brake on retail traffic
April 4, 2022
The increased cost of gas over the past month is having a detrimental effect on retail foot traffic, according to data from Placer.ai, an analytics firm.
read now
Tanger Outlets teams with Volta on charging stations effort
April 4, 2022
Tanger Outlets is partnering with Volta Inc., an electric vehicle charging provider, to install Volta charging stations at Tanger locations in nine U.S.
read nowSubscribe
Get the latest news and resources from Retail Customer Experience.
