News
‘AI Clerk’ engages with customers in unattended 7-Eleven kiosk
March 2, 2022
Customers may now engage in live conversations with an artificial intelligence clerk in Korea's first unmanned 7-Eleven convenience store inside the Lotte…
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Home Depot COO steps into CEO role
March 1, 2022
Ted Decker, who was Home Depot's COO as of yesterday, takes on the role of CEO as of today.
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Target sales, traffic robust in Q4
March 1, 2022
Target's comparable sales grew 8.9% and comparable traffic grew 8.1% in Q$ 2020 and total revenue grew more than 35% over the past two years.
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Consumers still like at-home delivery as retailers expand curbside pickup
March 1, 2022
More than half of consumers, 64%, prefer at-home delivery as retailers continue to expand curbside pickup options.
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Walmart aims to boost subscription service with sales event
February 28, 2022
Walmart is running a three-week "exclusive" sales event in a quest to drive sign-ups to its Walmart+ subscription service.
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Consumer spend bounces back in January
February 28, 2022
Consumer spend in the U.S. jumped 2.1% in January, compared to December 2021, indicating that shoppers are less worried about COVID-19.
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Bath & Body Works chief leaving in May
February 28, 2022
Bath & Body Works CEO Andrew Meslow will step down from his role in May due to health reasons.
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C-stores seek power rate equity before investing in EV charging stations
February 25, 2022
Convenience stores in Georgia are seeking a law to require the state's electric company, which has a monopoly, pay the same electricity rates convenience…
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Lowe’s, Instacart team up on delivery effort
February 25, 2022
Lowe's and Instacart are teaming up to pilot same-day delivery and the move is the first time a home improvement retailer is on the Instacart platform.
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Target eliminates mask requirement for shoppers, staff
February 25, 2022
Consumers and store associates and workers will no longer have to wear a protective COVID-9 mask in Target stores.
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Pyramid Computer’s David Frei talks importance of tracking CX trends
February 24, 2022
David Frei, vice president of strategic partnerships at Pyramid Computer and an advisory board member of the Interactive Customer Experience Association…
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Tech partners debut self-serve kiosks that accept PayPal, Venmo
February 24, 2022
Citcon, a mobile wallet payment provider, has integrated its payment technology with Abacus Business Computer, a merchant services company serving the…
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Frank Mayer and Associates debuts bill payment kiosk
February 24, 2022
Frank Mayer and Associates Inc., a kiosk and display manufacturer, recently introduced the Gateway kiosk to its line of standard self-service kiosks, according…
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Home Depot bests sales expectations, growth ahead
February 23, 2022
The Home Depot's sales spiked 11% in the fiscal fourth quarter, beating analysts' expectations, and the retailer stated there is "slightly positive" growth…
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Metaverse an unknown to over one third of consumers
February 23, 2022
More than a third of consumers, 35%, have never heard of the metaverse, according to a Gartner survey.
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Target testing drive-up for returns, Starbucks orders
February 23, 2022
Target is testing a curbside service that would let guests get a Starbucks order as well as make a return to the store via a contactless app feature.
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Coca-Cola, Sandstar team up on 'smart' retail lounge
February 22, 2022
Coca-Cola has partnered with Sandstar, a vending technology provider, to launch the Coca-Cola Smart Lounge, a digital, interactive shopping experience that…
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Majority of customers prefer digital payments
February 22, 2022
A survey by Onbe, a corporate disbursements platform, found 74% of 1,000 consumers prefer digital payment methods to traditional forms. In addition, 65…
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Grabango to deploy checkout-free technology at MAPCO stores
February 21, 2022
Grabango, a provider of checkout-free technology for existing stores, has partnered with MAPCO, a southeastern convenience store chain, to add checkout-free…
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College campus introduces cashierless checkout market
February 21, 2022
The SJSU Ginger Market at San Jose State University has been transformed into an autonomous retail experience, enabling students, faculty and staff to grab the…
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