News
Most frontline workers deal with incivility on a consistent basis
March 27, 2025
Three-fourths, 72%, of frontline workers experience or witness customer incivility on a daily or weekly basis, with just 1% stating they've never encountered…
read now
Consumer trust in digital services takes a dip
March 26, 2025
Most industries experienced a decline in consumer trust this year, compared to 2024, according to Thales' "2025 Digital Trust Index – Consumer Edition."
read now
Lowe’s employees rank tops in customer experiences
March 26, 2025
Lowe's employees ranked tops in customer feedback, according to a Chatmeter report.
read now
AI grabbing more love from consumers, retailers
March 25, 2025
Seven in 10 consumers are familiar with the use of AI at retailers they shop and more than half have a positive impression of the technology. Retailers are…
read now
More than half of store associates have dealt with abusive customers
March 25, 2025
More than half of frontline workers, 53%, have encountered customers who are verbally abusive, threatening or unruly.
read now
Why e-commerce retailers need to focus on the search bar
March 24, 2025
E-commerce retailers and brands with online storefronts can't afford to ignore the power of search. Shoppers who search online sites are driving nearly half of…
read now
AiFi, Verizon, Atlanta Hawks team on cashierless checkout
March 24, 2025
The Atlanta Hawks' home, the State Farm Arena, now houses an express cashierless checkout experience.
read now
US consumers increasingly tapping AI in shopping experience
March 21, 2025
Nearly half, 49%, of American consumers are turning to AI tools when buying online.
read now
Advance Auto Parts closing 700 stores by mid year
March 21, 2025
Advance Auto Parks plans to shutter 700 locations by mid year as well as four distribution centers in 2025.
read now
Frank Mayer launches revamped website detailing custom kiosk, retail display solutions
March 20, 2025
Frank Mayer, a design and manufacturing firm specializing in custom self-service customer engagement tools, including digital kiosks and retail displays, has…
read now
Target all about blending physical, digital, social commerce experiences in 2025
March 20, 2025
Target plans to innovate the shopping experience this year with search, social and data-driven personalization and solutions will be powered by AI when it…
read now
Steve Madden revamps global e-commerce ecosystem
March 20, 2025
Steve Madden, a fashion icon, has partnered with RunDTC and Contentstack to transform its global e-commerce ecosystem.
read now
Home Depot debuts Magic Apron to help customers get needed answers
March 19, 2025
The Home Depot has debuted an AI-powered suite of tools, called Magic Apron, focused on helping customers get answers on home improvement questions.
read now
Self-checkout boycott drives change at Britain retailers
March 19, 2025
Elderly residents in Bridgwater, England, are boycotting supermarkets like Asda and M&S in protest of the increasing reliance on self-checkout machines…
read now
Bath & Body Works debuts revamped store design
March 18, 2025
Bath & Body Works has launched a new store design called Gingham.
read now
Chewy bests Amazon in customer satisfaction ranking
March 18, 2025
When it comes to online retail customer satisfaction Chewy.com is top of the list.
read now
Man arrested for alleged skimming scheme at Walmart self checkouts
March 17, 2025
Marcus Covaci, 20, of Gettysburg, has been arrested and charged with allegedly placing skimming devices on self-checkout registers at Walmart stores in…
read now
Amazon 'Just Walk Out' tech arrives in North Dakota convenience store
March 17, 2025
Enerbase Cooperative Resources has opened the Midwest's first convenience store utilizing Amazon's "Just Walk Out" technology at its South Broadway Cenex…
read now
Lowe’s debuts AI-powered virtual advisor tool
March 14, 2025
Lowe's has launched 'ask Mylow,' an AI-powered virtual advisor to help with home improvement projects.
read now
Batteries Plus franchisee Corey Robinson named as a IFA franchisee of the year
March 14, 2025
Corey Robinson, owner of 12 Batteries Plus stores, has been named a 2024 Franchisee of the Year by the International Franchise Association.
read nowSubscribe
Get the latest news and resources from Retail Customer Experience.
