Royal Bank of Canada first to deploy video service to small retail clients

December 13, 2016

Royal Bank of Canada clients can now tap video to connect real time, face-to-face, with bank service personnel.

Study: Committing to digital dramatically boosts odds of gaining market share

December 12, 2016

Bain & Co. and Red Hat, a provider of open source solutions, have released the results of research aimed at gauging the correlation between an…

Credit card use on the rise among young adults, study finds

December 9, 2016

Nearly two-thirds (63 percent) of U.S. consumers now own general purpose network-branded credit cards, up from 61 percent in 2015, according to "U.S. Consumers…

Watch out Twitter, Instagram is big love for marketers

December 8, 2016

Next year more marketers will be tapping Instagram over Twitter and marketers' love of Facebook will continue to climb in 2017.

Security vulnerabilities, potential hack attacks demand greater attention

December 8, 2016

Hackers have more opportunity to infiltrate retailer networks, according to a SecurityScorecard report, and that means retailers need to shore up security…

UPS holiday buying report: Tech gifts a top seller

December 8, 2016

High-tech lovers shopping for gifts are using their smartphones more than ever to buy tech gadget gifts and are more active in following retailers' social…

Study: Upsell fails lead to lost retail revenue

December 7, 2016

A new SkillSurvey reports a need for better customer service and sales as the lagging 'upsell' effort is resulting in lost revenue for retailers.

Shoppers expect to spend more this holiday, exceed budgets

December 7, 2016

Retailers will be happy to hear this news: nearly 60 percent of Americans expect to exceed holiday budgets by an average of $155, an 11 percent spike over…

Amazon Go promises no checkout, no lines, no waiting

December 6, 2016

Come 2017 Amazon aims to debut a no-waiting, no-line, no-checkout grocery store experience, called 'Just Walk Out', at its Amazon Go store in Washington state.

Slow lanes could boost supermarket experience, claims study

December 5, 2016

Supermarkets providing a 'slow lane' for the older and elderly shopper can offer the senior consumer segment a better customer experience.

Dick’s Sporting Goods buys app to boost youth sport strategy

December 2, 2016

Sports merchandise retailer Dick's Sporting Goods is buying GameChanger Media, which makes an app offering data-based coaching information, instant game recaps…

Target debuts another small-format store in NY

December 2, 2016

Target has opened its second small-format store on Long Island, New York.

Howard Schultz resigning as Starbucks CEO to focus on retail innovation

by Cherryh Cansler — Editor, FastCasual.com

December 1, 2016

Schultz said he personally asked COO Kevin Johnson to fill his shoes because he is a "true servant leader."

Mobile a dominant payment force for PayPal

December 1, 2016

One third of PayPal transactions during the Thanksgiving holiday period were conducted on mobile devices and the biggest sales volume took place on turkey day…

Amazon boasts best-ever holiday weekend sales

December 1, 2016

The holiday weekend proved to be a sales bonanza for online retailer Amazon as it sold millions of its devices and sales were up double compared to last year.

Levi Strauss CEO: Please leave guns home while shopping

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

December 1, 2016

Levi Strauss is synonymous with the cowboy and renegade image, but its CEO is publicly requesting shopping cowboys to leave the heat — the gun — at home when…

Barnes & Noble debuts food, drinks to engage book lovers

November 30, 2016

Not only can you browse thousands of books at the Edina, Minnesota-based Barnes & Noble, you can now also grab a meal and a drink as part of the shopping…

Macys, Stage, JC Penney tops in Black Friday discounts

November 29, 2016

A new report analyzing 8,000 deals across 35 top tier U.S. retailers reveals the best Black Friday deals will be courtesy of Macy’s, with Stage and JC Penney…

Loyalty perks, security and return options key consumer wants, reveals study

November 28, 2016

Consumers expect three major elements when it comes to online shopping. They want smooth security, a choice in return options and loyalty perks, according to a…

MaxMedia celebrating its 20th anniversary and launching new retail campaign

November 28, 2016

As Max Media hits a huge business milestone, its 20th year in business, the digital retail experience agency is also launching a new campaign focused on…