News
Hey Amazon, Walmart is fighting back
June 30, 2016
Amazon Prime continues to baffle Americans with their incredibly fast shipping and delivery. Today, retailers are forced to compete with a company that seems…
read nowOnline shopping activity moves ahead of in-store retail action
June 30, 2016
Americans are buying more items online and more than half, 51 percent, prefer ecommerce to brick-and-mortar shopping, according to a new BigCommerce report.
read nowReport: Poor training, weak tools, corporate friction all hurt the brand
June 29, 2016
Brick-and-mortar retailers grappling with poor brand recognition and weak customer experience strategies are likely those without solid training, strong tools…
read nowDelivery a big part of customer experience, reveals survey
June 29, 2016
More than half, 66 percent, of online consumers said the delivery experience is critical and that poor delivery could easily prompt them to hit another…
read nowFashion retailers beware: A bad fit for shoppers is a bad thing for business
June 28, 2016
Fit, as in clothing fitting the body, is a crucial aspect for consumers and retailers should be aware that a poor fit isn't a good thing in the customer…
read nowNorth American Retail Hardware Association partners with Payment Alliance International
June 28, 2016
The North American Retail Hardware Association and Payment Alliance International have formed a partnership in order to offer home improvement retailers new…
read nowChipotle is making summer a rewarding time
June 27, 2016
Chipotle is kicking off a new rewards program starting July 1. The Chiptopia Summer Rewards offers free food and bonus rewards for customer visits.
read nowBurberry delivers an artistic customer experience
June 27, 2016
Shoppers visiting Burberry's London Regent Street store this month enjoyed a personal experience in purchasing pieces from its latest collection.
read nowMacy's CEO to leave role early in 2017
June 27, 2016
After 14 years at the helm, Macy's CEO Terry Lundgren will step down at the start of 2017 and hand the baton to current President Jeff Gennette.
read nowReport: Millennials love mobile banking
June 27, 2016
Here's perception clashing with reality: Only 17 percent of adults think they spend too much time on their mobile phone, but 56 percent think others are guilty…
read nowStudy: Brand loyalty not such a biggie for millennials
June 24, 2016
Retailers will need to do some serious marketing and brand shifting going forward given the biggest consumer base, those millennials, aren't as loyal or brand…
read nowApp promises a more Virgin-like customer experience
June 24, 2016
Virgin is collaborating with DMI on Virgin Red, a member reward app that promises to give users a life "more Virgin."
read nowAmazon opens yet another brick-and-mortar bookstore
June 24, 2016
Portland, Oregon is the latest home for a brick-and-mortar Amazon bookstore.
read nowSilicon Valley software engineer tapped as Ubiquity CTO
June 23, 2016
The new CTO at Ubiquity is Jonathan Kalbfeld.
read nowJuly 4 not just big for firecrackers and BBQs
June 23, 2016
Total spending on the annual patriotic U.S. holiday, July 4, will be a bit higher this year, hitting about $6.8 billion.
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When is a handbag also a radio? When Dolce & Gabbana build one
June 23, 2016
For those tired of touting around a tiny digital music player, Dolce & Gabbana has the perfect solution: a handbag that also serves as a full-fledged boom…
read nowUS Bank taps former Best Buy exec to lead omnichannel-experience team
June 22, 2016
U.S. Bank has hired Beau Gray to lead its omnichannel-experience team. Gray, who has over 15 years of background in retail customer experience, most recently…
read nowBlueSnap sees 115% growth in mobile checkout since European launch
June 22, 2016
BlueSnap, an e-commerce services provider, today announced that it has seen a 115-percent increase in mobile checkout transactions since launching its services…
read nowAuthor Gary Magenta debuts customer loyalty tome
June 22, 2016
The book,"720 Haircuts- Creating Customer Loyalty That Lasts A Lifetime," is the true story of a man who drove a 100-mile roundtrip for a haircut at the same…
read nowConfirmit partners with Affectiva to transform interactive customer experience
June 21, 2016
Confirmit, a London-based company, is partnering with Affectiva, to implement technology that allow for evaluations of participants' role of emotions in…
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