News
Report: Point of sale must go way beyond the purchase transaction
May 9, 2016
A new study claims the point of sale activity must transcend past a transaction and provide a personalized experience expected by consumers.
read nowSears, American Apparel score big as least engaging brands
May 6, 2016
The top 10 least engaging brands includes some of the most prominent retail names, including American Apparel, Sears and Sports Authority, which filed for…
read nowVirtual reality hitting Best Buy this week
May 6, 2016
Consumers interested in a virtual reality experience and wanting a live demo can get one at nearly 50 Best Buy locations this weekend.
read nowTD Bank ranks tops in customer satisfaction in Florida
May 6, 2016
The top Florida bank when it comes to overall customer satisfaction is TD Bank, according to the 2016 J.D. Power U.S. Retail Ranking Study.
read nowPayments key business strategy, reveals survey
May 5, 2016
More than two thirds of retailers consider payments, and the payment process and experience, a critical aspect of the business strategy but just over half…
read nowMasterCard grocery app puts ordering right in the kitchen
May 4, 2016
The Groceries by MasterCard shopping app, integrated in the Samsung Family Hub refrigerator, lets consumers buy food from online FreshDirect and Shop Right…
read nowDiscover taps FIME for terminal certification
May 4, 2016
Discover is engaging payment consultancy FIME to provide approval services for terminal end-to-end certification of its Discover Network and Diners Club…
read nowAeropostale files Chapter 11, closing 113 U.S. stores
May 4, 2016
Teen clothing retailer Aeropostale has filed for Chapter 11 bankruptcy and plans to support ongoing business with a $160 million loan.
read nowReport: Customer attrition not a big concern for retailers, banks
May 4, 2016
The looming risk of losing customers isn't driving retailers and banks into action to stall such a trend, as just four in 10 are working to boost customer…
read nowLatin America retailers embracing tech to drive customer experience
May 3, 2016
The evolving Latin America retail segment is embracing technology to spur sales and customer loyalty, with two thirds of retailers assessing shopper data to…
read nowSporting goods retailer assets to hit auction, store closings loom
May 3, 2016
Sports Authority is on its last leg of retail as it decided to sell off assets following a failure to reorganize under a bankruptcy action.
read nowClothing sales a bright retail sales spot in Australia
May 3, 2016
While retail activity in Australia, overall, isn't breaking any records, apparently consumer demand for clothing is getting big attention, especially…
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Princely retail experience remains strong at Minnesota home furnishings shop
May 2, 2016
Minnesota retail storefront also a shrine to the man called Prince.
read nowSears Canada reinvention brings leadership, IT overhaul
May 2, 2016
Sears Canada is revamping its leadership ranks, deploying new technology and driving a cultural change in the quest to drive sales, profits and consumer…
read nowAmazon expands university pickup strategy
April 29, 2016
University of Connecticut students and faculty now have their own Amazon pickup location, the first in the state.
read nowGot an innovative retail idea? Walmart wants to hear about it
April 29, 2016
Innovators aiming to reshape and reinvent retail experience have an opportunity to pitch ideas and technologies to the world's biggest retailer.
read nowUS Bank launches loyalty app pilot
April 29, 2016
U.S. Bank has launched Deal Local, a mobile app designed to help local businesses attract new customers and build loyalty with existing customers through deals…
read nowFoxtel hires on new customer service, retail leader
April 28, 2016
Mark Buckman, former managing director at Telstra and Commonwealth Bank CMO, has been tapped as Foxtel's new leader for customer and retail strategy.
read nowAmazon expands Prime Now restaurant delivery
April 27, 2016
San Francisco diners seeking a meal can now access a new restaurant delivery service launched by Amazon via its Prime Now program.
read nowMTN South Africa hires on customer experience leader
April 27, 2016
Isabella Naidoo is the new chief customer experience officer at MTN South Africa.
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