News
Warm temps put a big chill on Kohl's earnings
February 5, 2016
Warm weather is one reason Kohl's doesn't expect to make shareholders happy later this month.
read nowWalmart aims to brand its future gas stations
February 5, 2016
Mega retailer will brand new gas station operations going forward in a quest for a consistent customer experience.
read nowBlackHawk Network snares NimbleCommerce to expand prepaid, gift card service portfolio
February 4, 2016
Prepaid and payment network payer Blackhawk Network is buying NimbleCommerce, which lets retailers manage repaid offer and gift card programs.
read nowMichael Kors sales makes shareholders happy but 2016 outlook dims a bit
February 4, 2016
Fashion brand Michael Kors enjoyed a robust holiday sales season and shareholders are happy with the news.
read now
Amazon plans to open hundreds of bookstores, claims mall operator
February 3, 2016
The top U.S. e-commerce player is supposedly looking to take a deep dive in the brick-and-mortar environment.
read nowReport predicts kiosk market to reach $73 billion by 2020
February 2, 2016
The interactive kiosk market is expected to grow at a calculated annual growth rate of 9.2 percent from 2015 to 2020.
read nowAirlines bring back snacks, expand entertainment to boost customer experience
February 1, 2016
After a decade of pulling free snacks off flights airlines are bringing back goodies in a quest to boost the traveler's flying experience.
read nowReport: Product price fast giving way to customer experience focus
February 1, 2016
Companies are increasingly focusing on customer experience rather than product price when it comes to the competitive retail segment.
read nowConsumers expect top-tier service and will take leave if retailers fail to deliver
February 1, 2016
Consumers still favor the in-store shopping environment but true optimization from the trend isn’t going to happen for retailers unless customer experience is…
read nowFree Webinar: Experts discuss how restaurants can use the Internet of Things to win customers
February 1, 2016
To clear up confusion and demonstrate how restaurants can use IoT to help reach customers, FastCasual.com and VMOB recently hosted a free webinar now…
read nowAmazon mulling subscription music service, earnings call today
January 28, 2016
Amazon is supposedly looking to launch a brand-new music subscription service that would go head-to-head with Apple Music and Spotify, according to a news…
read now
Survey: Consumers want more delivery options and greater delivery transparency
January 27, 2016
Retailers not offering lots of delivery choices aren't making consumers happy. Today's shoppers are willing to pay extra for the delivery option they want…
read nowNew NEC tools aim to help retailers with data, demographics and analytics
January 26, 2016
NEC Corp. of America debuted a slew of new tools at the January NRF BIG Show and the hardware, software and services are focused on helping retailers with…
read now'Evolved' retailers more likely to succeed compared to pure-play business strategy
January 26, 2016
Retailers going only online, or only in physical store locations, are likely not going to achieve sustainable, long-term operational success.
read nowU.S. Bank banking on new brand message to grow business
January 26, 2016
U.S. Bank is revamping its brand to drive home its message that it offers the "power of possible."
read nowMore than half of Americans boast retail job experience, claims study
January 25, 2016
Americans with a retail job on the resume likely got their first retail role at the age of 16.
read nowHilton's Tru hotel chain aims to grab hipster, digital native travelers
January 25, 2016
Hilton's 13th brand will likely become it's biggest, claims CEO Christopher Nassetta.
read nowFree webinar focuses on how IoT can boost guest engagement, revenue
January 22, 2016
Attendees will learn how McDonald's and other chains are boosting campaign performance up to seven times by using mobile data to better target campaigns.
read nowSlabbKiosks launches new site for OEM solutions
January 22, 2016
The site allows customers to see past custom kiosks and start the process of crafting their own custom solutions.
read nowCurrency rates, tepid consumer spend present challenges for Tiffany & Co.
January 22, 2016
A weakening China market, which accounts for Tiffany & Co.’s 24 percent of sales, and lower than usual tourist traffic hurt the retailer’s holiday season as…
read nowSubscribe
Get the latest news and resources from Retail Customer Experience.
Recent Posts
