News
Facial recognition advances at airports despite privacy concerns
February 26, 2024
Facial recognition identification verification at airports continues to expand both domestically and globally, despite concerns about user privacy, according…
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Self checkout entrepreneur seeks partners for checkout-free concept
February 26, 2024
Charles Dumont, a self-checkout entrepreneur based in Cerbère, France, is seeking partners for a checkout-free technology, "I Shop Then Free To Go," according…
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When it comes to loyalty consumers all about experience, service, perks
February 23, 2024
While a great product is the top reason consumers love a brand, customer service, loyalty programs and experience still have the top impact on whether a…
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Costco, Buc-ee’s, H-E-B rank in top 5 of CX all-stars list
February 23, 2024
Buc-ee's, H-E-B and Costco are among the top five brands creating the best customer experience.
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Dispensary installs self-serve cannabis kiosks
February 22, 2024
Visitors to Ethereal Gold Dispensary in Waukesha, Wisconsin, can use an automated self-serve kiosk to buy cannabis and mushroom products that are legal in…
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Sheetz promotes 3 executive VPs
February 22, 2024
Sheetz, a leading Mid-Atlantic restaurant and convenience chain, has announced the promotion of three corporate leaders into new roles.
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Choice Hotels taps Tesla for EV charging effort
February 21, 2024
Choice Hotels International has partnered with Tesla to offer Tesla Universal Wall Connectors to participating Radisson, Cambria, Comfort, Country Inn &…
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Most online retailers expect growth, tech investment this year
February 21, 2024
Nearly half, 42% of online retailers plan to expand technology investment this year, and a majority are optimistic about revenue growth.
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Text messaging driving consumer purchases
February 20, 2024
When it comes to brand text messaging it seems consumers are paying attention — 75% report that SMS from brands routinely drive them to make a purchase and…
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Walmart to debut EV charging stations
February 20, 2024
Walmart will introduce EV charging stations as part of its new and remodeled stores, John Furner, president and CEO, said in a recent company announcement.
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Getting loyalty right
February 20, 2024
Industry veterans will offer invaluable insights on building successful loyalty programs, doing loyalty right (IHOP, Potbelly, The European Pizza Company) and…
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Consumers want retailers to make AI diverse, inclusive, equitable
February 19, 2024
A majority, 86%, of consumers want retailers to make AI more equitable, diverse and inclusive.
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Target taps Michael Fiddelke as COO
February 19, 2024
Michael Fiddelke has been named chief operating officer for Target.
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Majority of consumers joining loyalty programs
February 16, 2024
A hefty number, 85%, of consumers are joining loyalty program and gift cards are fast becoming the ticket to driving customer loyalty.
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Costo hires on Kroger finance leader
February 16, 2024
Costco has named Gary Millerchip as its top finance officer, replacing CFO Richard Galanti. Millership had served in the same role for Kroger.
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Self-checkout adoption on the rise, reveals NCR Voyix report
February 15, 2024
More retail enterprises are embracing self-checkout with 43% of retailers having mature systems in place and 17% expanding self-checkout deployments.
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Retailers face challenges meeting consumer expectations
February 15, 2024
The U.S. retail sector is facing challenges meeting the increasing high consumer expectations including everything from a smooth in-store experience to…
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Customer loyalty tied to consistent customer service
February 14, 2024
Most consumers, three out of four, are more loyal to stores that show consistent customer service and experiences and nearly two-thirds of consumers belong to…
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Gen Z loves Valentine’s Day the most of all shoppers
February 14, 2024
More than half, 66%, of Gen Z consumers will celebrate Valentine's Day, more than any other generation.
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Inflation impacting Valentine's Day spending
February 13, 2024
Nearly half of Americans say inflation is impacting Valentine's Day plans this year and three in 10 think the holiday is worth going into credit card debt.
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