News
Black Friday high spend levels continue this holiday season
November 15, 2023
American plans to maintain their high spending levels this Black Friday with 42% delaying purchases in the run-up to the holiday sales event.
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Target CEO on why stores continue to close on Thanksgiving
November 15, 2023
Target CEO Brian Cornell declared Target stores would close on Thanksgiving four years ago and the operations move has remained in place ever since.
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Walmart designs a more inclusive shopping experience
November 14, 2023
Walmart has been busy creating an in-store culture that embraces every shopper, specifically those managing sensory disabilities.
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Gen Z shopper thorough when buying, adept at sourcing product information
November 14, 2023
The Gen Z consumer is thorough in decision-making, consulting many sources before making a product and brand choise and is adpt at navigating multiple channels…
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Disconnects are key barriers to boosting customer experience
November 14, 2023
Significant disconnects between physical and digital commerce and store and corporate leadership are key barriers to improving the retail customer experience.
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More shopping online Black Friday, Cyber Monday
November 13, 2023
Consumers expect 59% of their holiday spending this year on key sales dates, including Black Friday and Cyber Monday, will take place online versus in the…
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Walmart debuts store upgrades
November 13, 2023
Walmart is celebrating the re-grand opening of 117 remodeled stores across the country, representing an investment of more than half a billion dollars in 3…
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Entertainment chain goes all cashless with self-serve kiosk
November 13, 2023
HotZone, a Brazil-based family entertainment chain, has transitioned all 12 of its stores to the Sacoa Cashless system, including the self-service KR kiosk…
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Costco chief stepping down come new year
November 10, 2023
Craig Jelinek, Costco's CEO, will step down come Jan. 1 2024 and Ron Vachris will take the helm.
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Fashion retail Claire’s expands Roblox experience
November 10, 2023
Fashion brand Claire's is continuing to expand its franchise on Roblox, called ShimmerVille, with the addition of fan-favorite digital pets now part of the…
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Poor inventory visibility puts customer trust in jeopardy
November 10, 2023
Retailers are struggling to maintain trust with customers due to the persistent sales cancellation caused by poor inventory visibility.
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Sportsmens store offers self-serve silencer kiosk
November 9, 2023
Customers at Flint River Outfitters, a sportsmens store in Bainbridge, Georgia, can apply for a silencer from a self-serve kiosk that simplifies the extensive…
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Akron University teams with Aramark on food delivery robots
November 9, 2023
Students at the University of Akron can now have food delivered to them by mobile robots under a partnership between the university, Aramark and Starship…
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LightSpeed launching AI-powered platform for retailers
November 9, 2023
Lightspeed Commerce Inc. has launched a suite of AI-powered platforms to eliminate mundane tasks that often bog down retailers and restaurateurs.
read nowFisheries Supply taps Constructor to improve the digital customer experience
November 8, 2023
Fisheries Supply, a distributor of marine products that serves boatyards, fisherman, recreational boats worldwide, is boosting the digital customer experience…
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Most US business leaders expect increased holiday sales
November 8, 2023
Business leaders are more optimistic this holiday sales season, than last year, and are increasing investment in digital marketing to capture young consumers.
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Card spend on healthy growth path this holiday season
November 8, 2023
Total consumer card spending will increase at least 6.4% this holiday season compared to 2022, according to a Commerce Signal report on credit and debit card…
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The Atlantic: Retail self-checkout a failure
November 7, 2023
Amanda Mull, a staff writer at The Atlantic, has authored a piece claiming retail self checkout has largely been a failure. In an article titled…
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South Carolina vehicle services kiosks heading to supermarkets
November 7, 2023
South Carolina motorists will be able to renew vehicle registrations and perform other functions at self-serve kiosks inside grocery stores, according to a…
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Most consumers tap smartphone in product research
November 7, 2023
A hefty number of consumers, 87%, are using their smartphone to research a product while in-store at least some of the time, and 66% of shopper migrate from…
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