News
Companies waking up to customer experience
February 12, 2009
vnunet: The vast majority of organizations are embarking on multi-channel marketing strategies, despite only a small number currently having the ability to…
read nowMicrosoft to open own stores
February 12, 2009
Reuters: Microsoft Corp announced plans on Thursday to open its own chain of stores and hired a DreamWorks Animation executive to run them.
read nowKiosk acceptance and managing change
February 12, 2009
Self-service technology can improve the experience for shoppers, but helping everyone accept the machines if half the battle
read nowPROFILE: When the shoe fits
February 12, 2009
Zappos CEO continues tradition of unparalleled customer service
read nowCHECKOUT: Connecting with conversational marketing
February 12, 2009
Social networking can boost sales in an unconventional way
read nowRetail sales show unexpected rebound in January
February 12, 2009
WASHINGTON, D.C. — Post-holiday bargains may have been too good for shoppers to pass up as January retail sales increased slightly over the previous month.
read nowFour ways to engage employees while holding down costs
February 11, 2009
INDIANAPOLIS — Organizations are struggling to meet the needs of their customers while holding down costs, which is resulting in salary freezes, discontinued…
read nowThe seven competencies retailers will need to survive the recession
February 11, 2009
While the deepening recession is decimating the U.S. retailing landscape, forcing steep markdowns and pushing traffic to the discount channel, a new Kurt…
read nowCallison designs 'playground store' for T-Mobile
February 11, 2009
NEW YORK — Designed to transform shopping for technology products into an approachable, personalized activity, the design for the T-Mobile Playground Store…
read nowRetail architect: Meet the new consumer
February 10, 2009
Jeffrey Hutchison, The Huffington Post: The current financial crisis has ushered in a new retail era which spells the end of shopping as we have known it…
read nowReward program members are best at word-of-mouth
February 10, 2009
Progressive Grocer: Consumers who are loyalty reward program members are far more likely to be word-of-mouth (WOM) champions for their favorite brands than…
read nowFujitsu launches business analytics for retailers
February 10, 2009
LONDON — Fujitsu Services announced the launch of its new business analytics service aimed at helping retailers turn valuable business data into actionable…
read nowOpinion: Data hurdles to a great multi-channel experience
February 10, 2009
On Windows: The impact poor quality product information has on customer experience is often overlooked. The reasons for this are complex. Fixing the data is…
read nowElie Tahari uses tech to boost brand loyalty
February 10, 2009
Display & Design Ideas: New York-based fashion designer Elie Tahari says it is using business intelligence technology to boost its profitability and brand…
read nowAsk the Experts: Should my retail digital signage use audio?
February 9, 2009
We asked Mike Zmuda, director of business development at NEC Display Solutions, when it is appropriate to incorporate audio into a retail digital signage…
read nowWal-Mart redesign praised
February 8, 2009
The Daily Times (Maryland): Wal-Mart is getting a new look, and county planners couldn't be happier. The new design was created to be on more of a human scale…
read nowRetailers embracing a new breed of analytics
February 8, 2009
Business Week: Omniture is emblematic of a new breed of analytic software that's helping retailers capture as much as possible from the dwindling pool of…
read nowWegmans upgrades online shopping list functionality
February 4, 2009
Progressive Grocer: Wegmans.com now enables users to make shopping lists that help them spot savings, check prices before going to the store, remember…
read nowUnited Oil president eyes unique, unconventional store designs
February 4, 2009
Convenience Store News: Ron Appel, president of United Oil, could be called a dreamer. He is constantly imagining an array of highly creative and individually…
read nowPaco Underhill: Retail therapy still alive and well
February 4, 2009
The Boston Globe: They may not be thousands of dollars in debt like the protagonist of "Confessions of a Shopaholic," which hits theaters next week, but…
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