He shops, she shops

January 4, 2009

Knowing your customers goes deeper than greeting familiar faces by name. You also have to greet their genders.            

Getting customers to complain

January 4, 2009

Going beyond comment cards to really understand shoppers is one key to loyalty.

Behind the scenes: A closer look at employee training

January 4, 2009

Engagement, relevance lead to effective training in a melting-pot workforce.

Opinionmeter offers guide to retail survey kiosks

January 4, 2009

SAN LEANDRO, Calif. — Opinionmeter International, developer of an award-winning customer satisfaction feedback system, recently sponsored the publication of…

CORESense multichannel software adds Adobe media platform

December 30, 2008

SARATOGA SPRINGS, NY — CORESense Inc., provider of on-demand, multi-channel retail management software for small and medium-sized retailers (SMRs), announced…

Retail's new motto: Many happy returns

December 28, 2008

The News & Observer (N.C.): Employing new technology and softening some return policies, cash-strapped retailers are intent on making the returns process…

London retailers set up 3-D virtual shops

December 28, 2008

The Times (London): An ambitious new scheme to duplicate online the real-life experience of a shopping expedition in central London is promising to transform…

Behind-the-scenes at retail experience designer Miller Zell

December 23, 2008

The Atlanta Journal Constitution: Based in Atlanta is a secret weapon for some of the nation's top consumer brands. Think Wal-Mart, Coca-Cola, Johnson &…

Expert: One big checkout line better than multiple small ones

by James Bickers — Editor, Networld Alliance

December 23, 2008

As shoppers rush to stores like Best Buy in the waning hours of the 2008 holiday shopping season, lines get longer and longer at the checkout lanes. Some…

User-generated classified ads coming to pharmacy screens

December 23, 2008

SINGAPORE — Linux-based digital signage provider 1-2-1VIEW will be rolling out a network of sites with a classified ads section for 33 outlets of the Tigas…

New program helps troubled kids get into retail jobs

December 21, 2008

The Scotsman: Dozens of youngsters from disadvantaged backgrounds have been signed up for a new retail academy in Edinburgh to learn how to be shop workers.

Mobile 'sat nav' features drive shoppers into stores

December 21, 2008

Times Online: The high street is fighting back with high-tech devices to lure customers away from the Internet and back into shops. Shoppers will be able to…

New GameStop prototype store opened in Florida

by James Bickers — Editor, Networld Alliance

December 21, 2008

A member of the gaming forum NeoGAF has stumbled upon a prototype store for the next generation of the GameStop shopping experience. Although he was told by…

Target adds product recall notification system

December 18, 2008

WASHINGTON, D.C. — The U.S. Consumer Product Safety Commission (CPSC) is joining Target, of Minneapolis, Minn., today in announcing a new notification system…

Carphone Warehouse starts measuring customer experience

December 18, 2008

Retail Week: Carphone Warehouse is the latest retailer to work with Fizzback to assess the experience it provides to customers. Fizzback's technology allows…

RFID-based 'magic mirror' coming to UK retail

December 17, 2008

The Future of Things: Paxar Corporation and the Italian "TheBigSpace" design firm have recently announced a collaborative initiative under which the two will…

Personal shopping devices prepare for tipping point in 2009

December 17, 2008

Retail Touch Points: Personal shopping devices for consumers are reaching their "tipping point." With at least one high-profile retailer signaling success with…

How retail can benefit from social media

December 17, 2008

The Gourmet Retailer: For some retailers, social media is proving to be a valuable tool for engaging consumers, driving sales and building customer loyalty…

Unbound releases mobile retailing platform

December 16, 2008

NEWTON, Mass. — Unbound Commerce has released its Unbound Mobile Presence platform for retailers, giving them the power to connect with their increasingly…

Emotional ads resonating with customers

December 16, 2008

WASHINGTON D.C. — Well-known celebrities, "true story" campaigns, children's holiday pageants and discounted toys were some of the components of retailer's…