L.L.Bean to open retail store in Beijing

September 16, 2008

FREEPORT, Maine — L.L.Bean, a leading U.S. retailer of outdoor gear and apparel, says it plans to open its first store in China this month.   According to a…

Online retailers get help with conversions

September 15, 2008

SAN FRANCISCO — Customer reviews and social-merchandising-solutions company PowerReviews and organic search solutions provider YourAmigo have announced a…

Tokyo's largest electronics store deploys YodobiTV Network

September 15, 2008

TOKYO — Scala, a provider of end-to-end solutions for the connected signage market, has announced it is working with Tokyo's largest retail consumer…

Touchscreen survey kiosk enhancement adds multimedia content

September 14, 2008

SAN LEANDRO, Calif. — With Opinionmeter International's SurveyManager application upgrade, customers can include multimedia content within their survey…

Store generics boosted by bad economy

September 14, 2008

Buffalo (N.Y.) News: As budgets get tighter and food gets more expensive, American shoppers are increasingly switching to store brands — even upper-income…

Buyers snap up organic hygiene items

September 14, 2008

(Forth Wayne, Ind.) Journal Gazette: Sales of natural personal-care products are growing strongly, despite a softer U.S. economy. Even with high prices for…

CCEO? Companies weigh adding chief customer-experience officers

September 11, 2008

ClickZ: When Gartner analyst Ed Thompson spoke at his company's CRM Summit, he discussed the trend of uniting customer-experience initiatives in a single…

Designers need bigger role in customer experience: Brunner

September 11, 2008

DEXIGNER: The huge success of design-driven products like the iPhone demonstrates how the good design practice can drive business to new heights. Designers…

Frito-Lay uses fake store to watch customer behavior

September 11, 2008

BNET: When Frito-Lay wants to see the impact of a packaging change or an end-cap display, the Dallas salty snack purveyor no longer has to wait for sales…

Remote Media technology pilot leads to retail award placing

September 10, 2008

Cambridge Network: Remote Media has announced that the pilot project for "Thomson Video Touch Kiosks" has secured a place in the finals of the 2008 Retail…

Microsoft 'gurus' will help customer choose Vista at retail

September 10, 2008

Yahoo!: As part of its $300 million marketing campaign to promote Windows Vista, the company is planning to deploy customer service reps into major retailers…

Startup will show how 'green' products really are

September 10, 2008

Wired: Ever since companies across America, from Exxon to Wal-Mart, started "going green," scientists, environmentalists and skeptics have all been wondering…

Retailers reprogram workers in efficiency push

September 10, 2008

Wall Street Journal: Retailers have a new tool to turn up the heat on their salespeople: computer programs that dictate which employees should work when, and…

'Aldi's cost-cutting makes Walmart look like Whole Foods'

by Tracy Kitten — Editor, AMC

September 10, 2008

Reveries.com: Aldi's U.S. sales are nowhere near Wal-Mart's — $3.3 billion in 2006 versus $92 billion for Wal-Mart, according to FMI. But Aldi's focus on…

Gartner: Measuring the customer experience takes more than one metric

September 9, 2008

SearchCRM: Managing the customer experience seemed to be a major priority for many attendees at the Gartner CRM Summit this week, where it was the central…

Trail Mark store upgrades design

September 8, 2008

REjournal: Trail Mark, an 1,800-square-foot outdoor specialty retail store in the Edina, Minn., Galleria Mall, recently worked on refreshing its look with a…

Capturing leads electronically

September 8, 2008

GM adopts kiosk marketing program - an electronic solution for lead capture.

Developer tries airier feel for retail, office combo

September 8, 2008

The Globe and Mail: According to the stereotype, shopping center developers set out to cram as much retail floor space as possible onto the available land then…

Sprint takes aim at history of tepid customer service

September 8, 2008

ZDNet: Sprint, which has a shaky customer service record, wants to improve its standing with subscribers by using its reps to deliver personalized tips.

PayPal, TheFind partner to make online shopping easier in U.K.

September 8, 2008

MOUNTAIN VIEW, Calif. — For shoppers frustrated with searching online and being faced with pages of irrelevant product results and hundreds of links to sift…