News
Pet Supplies Plus taps SOCi for marketing quest
March 1, 2023
Pet Supplies Plus is deploying SOCi Inc.'s marketing platform to drive localized social media marketing.
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Fiserv launches delivery optimization solution
March 1, 2023
As businesses juggle the costs and complexities of rising demand for online delivery, Fiserv Inc., a global provider of payments and financial services…
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Austin stadium home to Just Walk Out market
March 1, 2023
The ATX Market at the Q2 Stadium in Austin, Texas is using the Amazon Just Walk Out shopping technology.
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Retailers embracing AI, CGI for online experiences
March 1, 2023
More than three in five, 63%, of brands and retailers are using lifestyle photos and images for e-commerce, and 58% use interactive images, in the quest to…
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Grocery store home to library book kiosk
February 28, 2023
The San Francisco Public Library recently introduced an automated book kiosk at Island Cove Market, according to the library website. The kiosk is available…
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Airport vending machine offers food for canines
February 28, 2023
Jennifer Kirk presents the Posh Puppy Boutique airport vending machine in Las Vegas. Travelers accompanied by dogs at Terminal B at the Harry Reid…
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NCR extending ATM services at Walgreens nationwide
February 28, 2023
NCR Corp. will become the provider of ATM services across nearly all Walgreens stores in the U.S., Puerto Rico and the District of Columbia under an agreement…
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Consumers loving AI, more critical of engagement efforts
February 27, 2023
Consumers are more critical of customer engagement in the past year and not agreeing with high marks some brands are awarding themselves when it comes to…
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Customer agents know product, but personalization lacking
February 27, 2023
A good majority, 91%, of customer agents are offering in-depth knowledge of products, but way less, 34%, are providing a personalized experience.
read nowQuality Mart deploys pick up, delivery options
February 27, 2023
Quality Mart, a convenience store retailer, is offering customers the ability to order ahead for pick up or delivery at five stores in Winston-Salem, North…
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Home Depot boosts hourly pay with big investment
February 24, 2023
Home Depot will increase its average hourly starting salary to $15 an hour with an investment of $1 billion.
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Consumers focused on shopping for essentials
February 24, 2023
While foot traffic to stores has increased, fewer consumers are visiting entertainment venues and are being more selective about what to purchase, focusing on…
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Walmart CEO talks inflation impact
February 24, 2023
Walmart is experiencing impacts from food inflation, calling it the "most stubborn of the categories," in relating to the company's Q4 earnings.
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Target spends big to boost sort center network
February 23, 2023
Target intends to spend $100 million to expand its sortation center network in a quest to speed delivery to customers.
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Dick’s Sporting Goods buying retailer from Walmart
February 23, 2023
Dick's Sporting Goods is acquiring the retailer Moosejaw in a move to boost its digital channels and forge new vendor relationships. It also aims to advance as…
read nowAustralian retailer taps Bringg tech for delivery enhancement
February 23, 2023
Australian retailer Coles Group is partnering with Bringg, a delivery platform provider, to boost its customer experience by enhancing its home delivery…
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Convenience chain launches check-out free stores
February 21, 2023
Coen Markets Inc., a convenience chain, has launched two check-out free stores. The Amoco store sites, in Oakdale and Southpark, Pennsylvania, are using the…
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Amazon to ‘go big’ on physical grocery business
February 21, 2023
Amazon may be laying off nearly 20,000 employees but it has big plans to grow its physical grocery store strategy.
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More consumers want better customer experience
February 21, 2023
More than half, 69%, of consumers want retailers to improve their customer experience, a hefty jump from 35% in 2019 and just about the same number, 61%, judge…
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Gen Z playing critical role in retail customer experience strategy
February 20, 2023
Future-proofing the retail customer experience starts with Gen Z as the demographic is increasingly influencing the behavior of older consumers whether they…
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