News
Canadian consumers embracing digital payments
July 19, 2023
Young consumers in Canada are rapidly embracing non-traditional digital payments much more than their older counterparts in the 55 and older range.
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Consumers want a quality product return experience
July 19, 2023
Shoppers not only want a free return but a quality experience that shows a brand cares about them as a customer.
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Foot Locker taps AI, text analytics to boost customer experience
July 18, 2023
Foot Locker is deploying InMoment's Spotlight web-based intelligence applications to gain greater visibility and analysis of text-based feedback data.
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Back-to-school shopping may be a record-setting event
July 18, 2023
Consumers are predicted to spend $41.5 billion for back-to-school shopping — a record setting event given spend will be up $36.9 billion over 2022 and will…
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Product assortment customization can pay off
July 17, 2023
Retailers creating artificial intelligence customer-centric product assortments can boost incremental sales growth, nearly 1% to 2% more than assortments that…
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Dave Wurm promoted to chief sales officer at Networld Media Group
July 17, 2023
Dave Wurm has been named chief sales officer for Networld Media Group, a B2B and B2C publisher of websites based in Louisville, Kentucky, according to a press…
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Target working to expand next-day delivery reach
July 17, 2023
Target has debuted its newest supply chain facility, the Target Last Mile Delivery extension, close to a store location in Smyrna, Georgia.
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Luxury retailers aim to spend big on tech
July 17, 2023
Luxury goods retailers are aiming to boost spending on tech big time over the next three years and push hard on the e-commerce front.
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Target taps Lisa Roath as CMO
July 14, 2023
Lisa Roath has been named executive VP and chief marketing officer for Target Corp.
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Consumers crave convenience when it comes to checkout
July 14, 2023
A hefty number of consumers, 65%, would like to purchase directly from a link in-content and are highly motivated by online content.
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Crocs, Obsess team on virtual shopping experience
July 14, 2023
Casual footwear retailer Cros and Obsess, an experiential 3D e-commerce platform, have teamed up on a virtual Kibbitz shopping experience.
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Staples now serving as Amazon return center
July 13, 2023
Amazon has partnered with Staples to create drop-off locations for product returns.
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Walgreens closing 100-plus US stores
July 13, 2023
Pharmacy chain Walgreens will shut 150 stores in the U.S. and 300 in the U.K. due to slower consumer spend and a declining demand for COVID-19 vaccines.
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Christmas Tree Shops heading to liquidation
July 12, 2023
Unless a saviour steps up to reverse direction the Christmas Tree Shops retail chain is heading to store liquidation.
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NRF: Economy conditions going in right direction
July 12, 2023
The latest insight from the National Retail Federation is one of optimism as the retail group reports economic conditions are "still moving in the right…
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Dillard’s retail associate never missed a workday in 74 years
July 12, 2023
A Dillard's retail store associate not only never missed a day's work in her 74 years with the retailer, she retired a bit later than most — at the age of 90.
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Grocer says no to kiosks
July 11, 2023
Sparkle Markets, which operates 18 stores in northeast Ohio, western Pennsylvania and West Virginia, has announced it will not use self-checkout kiosks…
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Havis shares insight with retailers on new security standards
July 11, 2023
Havis Inc, a manufacturer of technology mobility and mounting solutions, has sent out a notice advising retailers of the need to meet new PCI SSC standards…
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Amazon Prime Day: Consumers a bit split on value proposition
July 11, 2023
More than half, 52%, of consumers expect to shop on Amazon's Prime Day event, happening July 11-12, but way less view the deals as valuable.
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Consumer sentiments not matching up with marketers’ perceptions
July 10, 2023
There is a "drastic" disconnect between the customer experience and digital marketing strategies, according to a CX study released by SurveyMonkey.
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