News
Piggly Wiggly teams with Focal Systems on AI, automation strategy
December 22, 2022
Piggly Wiggly Midwest is piloting a focal operating system aimed at digitizing a store in order to automate and optimize ordering, inventory management…
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Contactless payments to hit $164B
December 22, 2022
The contactless payments market will reach $164.15 billion by 2030 and adoption of payments technologies, such as host-based card emulation and…
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Interactive kiosk market to reach $49.9B by 2031
December 21, 2022
The interactive kiosk market will grow from $28.4 billion in 2021 to $49.9 billion by 2031, according to research from Transparency Market Research. It will…
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Digital-first Gen Zers are all about the physical store
December 21, 2022
Digital-first Gen Z consumers still want to shop inside a store even though they rely heavily on technology for managing their lives.
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Consumers want personal communication but split on definition
December 20, 2022
Three in four consumers, 75%, say communication that makes them feel valuated is a top or most important factor when doing business with a brand.
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Many consumers making holiday-specific sacrifices
December 20, 2022
More than half of U.S. consumers, 60%, are making holiday-specific sacrifices with many reducing gifting and travel and 61% expecting to keep the budget…
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Sales stats reveal strong holiday start
December 19, 2022
While November's retail sales dipped compared to a surge of early holiday shopping in October the retail sales landscape reveals solid year-over-year growth…
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Holiday spend down thanks to inflation
December 19, 2022
More than half, 67%, of U.S. consumers expect to spend less than $500 on holiday expenses this year.
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Last minute shoppers face bigger cyber risk
December 19, 2022
Consumers who wait until the last moment for holiday shopping face a greater cyber risk, according to a Kaspersky survey.
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Rewards program use, purchase spend up Black Friday weekend
December 16, 2022
There was nearly a 20% year-over-year increase in consumers worldwide using customer engagement program over the Black Friday weekend and a 7% spike in average…
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Walmart CEO: Retail theft could drive store closures, price increases
December 16, 2022
Retail theft is increasing and impacting big and small brands, including the biggest retailer, Walmart.
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Return policies are focus for holiday shoppers
December 16, 2022
More than three-quarters, 76%, of U.S. consumers typically review an online retailer's return policy before deciding to send a gift, and 82% cite free shipping…
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Holiday consumer spend trends will continue in 2023
December 14, 2022
Consumers in the U.S. and U.K. will be trimming non-essential purchases and scaling back on discretionary spending — behavior already taking place this holiday…
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Chatbots proving frustrating to consumers
December 14, 2022
A hefty majority, 80%, of consumers report higher frustration levels when it comes to using customer service chatbots, while 72% stated using a chatbot for…
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Economy impacting consumer grocery shopping
December 14, 2022
Economic conditions in the U.S. are "significantly" impacting nearly all consumer shopping habits, with more than two-thirds, 69%, reporting they're struggling…
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Retailers expanding self checkout despite challenges
December 13, 2022
Retailers are expanding the use of self checkout despite some shortcomings, according to a CNN report. The companies are looking to provide labor savings, meet…
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Amazon launches in-app shopping experience
December 12, 2022
Amazon is debuting Inspire, an in-app shopping experience that offers customers a new way to discover ideas, explore products and shop from content from brands…
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Most Americans will spend less than $500 on holiday expenses
December 12, 2022
A good majority of U.S. consumers, 67%, plan to spend under $500 on holiday expenses, nearly 40% less this year compared to a 10-year national average.
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Consumers focusing on short-term money goals as new year arrives
December 12, 2022
More than half of U.S. consumers, 53%, are intent on paying off credit card debt and building emergency savings as a new year arrives.
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Training, support key in deploying fixed self-checkout solutions
December 12, 2022
ECR Retail Loss, a U.K.-based organization that studies and recommends solutions for retail loss, has released data points on fixed self checkout spaces based…
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