News
Dick’s Sporting Goods taps Metrical to personalize customer experience
September 6, 2022
Dick's Sporting Goods is partnering with Metrical and using Metrical's predictive AI decision engine to reduce cart abandonment, boost loyalty and brand…
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Amazon Just Walk Out tech plays starring role in NFL stadium store
September 6, 2022
Amazon's Just Walk Out technology and Amazon One, its payment palm recognizition system, are playing a starring role in a food and beverage store in an NFL…
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Hudson delivers frictionless shopping to Colorado airport
September 6, 2022
Hudson Group, a travel experience retail provider with more than 1,000 stores in airports, commuter hubs, landmarks and tourist destinations across North…
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Hudson deploys automated retail to Birmingham airport
September 2, 2022
Hudson Group, a travel experience provider with more than 1,000 stores in airports, commuter hubs, landmarks and tourist destinations across North America…
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Three Ireland taps eyefactive for store concept
September 2, 2022
Three Ireland, an Ireland retailer, is creating a store concept that will include touchscreen solutions from eyefactive in a quest to evolve from a classic…
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Bonobos taps store associates as chat support
September 1, 2022
Menswear retailer Bonobos is adding a to-do task to store associates: serve as online chat support.
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Amazon home to Peloton equipment, apparel
September 1, 2022
Amazon and fitness equipment maker Peloton are partnering to sell Peloton products on the e-commerce giant's marketplace.
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Walmart mulling social media influencer platform, claims report
September 1, 2022
Walmart is considering creating a platform highlighting social media influences in a quest to sell third-party goods online.
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Most consumers keeping eye on holiday spend this year
August 31, 2022
A hefty number of consumers, 73%, are paying closer attention to how much they're spending on gifts this year, compared to last year, and 73% expect prices…
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Apparel retailer deploys Carousel Crowd to promote merchandise in-store
August 31, 2022
Sun & Ski Sports is deploying Carousel Cloud throughout its organization to showcase the products and services it offers to its customer base of outdoor…
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ChargePoint launching digital advertising network; EV stations emerge as advertising channel
August 31, 2022
ChargePoint Holdings Inc., the nation's largest operator of EV charging stations, has teamed with Ara Labs Inc., a digital display provider, and Destination…
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Cal’s Convenience launches loyalty program via Paytronix platform
August 30, 2022
Cal's Convenience Inc. is debuting a "My Rewards" loyalty program built off the Paytronix Systems Inc. customer engagement platform.
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Al Meera taps Zippin for check-out free Middle East stores
August 30, 2022
The Al Meera Consumer Goods Company is partnering with Zippin to deploy Zippin's multimodal artificial intelligence solution in Qatar locations that have yet…
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Automation costs, complexity hindering CX programs
August 30, 2022
The inability to connect the dots behind the scenes between customer service chatbots, human customer service agents and data sources is producing less than…
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Consumers not big believers of social media influencers
August 29, 2022
A majority of consumers, 87%, believe social media influencers likely don't use products they tout and only 1 in 10, 11%, view a social media influencer with…
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Study reveals 4 pillars driving tech innovation in customer service
August 29, 2022
Getting connected, process orchestration, knowledge and insight, and resource management are the four driving forces when it comes to tech innovation in…
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US consumers cutting costs, striving to save
August 29, 2022
American are increasingly reducing costs, looking for additional ways to save and facing hard choices given the inflation economics and higher prices.
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Starboard Luxury taps Virtuoso to create curated retail moments
August 26, 2022
Starboard Cruise Services Luxury Division, LVMH Moet Hennessy Louis Vuitton, is teaming up with Virtuoso, a luxury travel network, to create curated…
read nowRetailers deploy NewStore mobile POS
August 26, 2022
The Mackage and SOIA & KYO retail stores are deploying NewStore's mobile POS and OMS to boost inventory management and store fulfillment and create an…
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August 26, 2022
Autonomous mobile robots are gaining traction in a wide range of industrial operations applications given the opportunity for higher efficiencies and lower…
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