Customer Service
Aldi discounts require staff help at self-checkout
October 21, 2024
Aldi shoppers are being warned to check their receipts carefully after it was revealed that discounts and promotions are not automatically applied at self-service checkouts, according to a report by The Mirror.
Customers must call over a staff member to manually input the savings, according to the news report.
"Any discounts don't automatically apply on the self-checkouts. You have to ask a human employee to take the discounts off manually," one shopper told the news outlet
Aldi confirmed discounts are applied at checkout by staff and encouraged customers to contact customer service if they feel wrongly charged.
In March of this year Aldi announced it was adding 800 stores to its nationwide footprint by the end of 2028. The $9 billion expansion will include openings and store conversions.
Related Media
Subscribe
Get the latest news and resources from Retail Customer Experience.
