Customer Service
Amazon building smart delivery glasses to help drivers
November 5, 2025
Amazon is aiming to help its delivery associates identify hazards and improve customer delivery with the development of smart delivery glasses.
The wearable design was created with input from hundreds of drivers who work for the omnichannel retailer's delivery service partners, according to a company news announcement.
The devices were built with advanced computer vision processing and AI integration.
"Since we launched the Delivery Service Partner program in 2018, we've used technology to support the delivery associates' experience, whether that's in dedicated simulation training to prepare them for real-world delivery experiences, investments in package handling processes, or improved navigation. We've built an entire system of technology to support drivers throughout the end-to-end delivery journey," stated the announcement.
Designed specifically for delivery associates, the glasses help drivers scan packages, follow turn-by-turn walking directions and capture proof of delivery — all without the use of a smartphone. Amazon's smart glasses leverage AI-powered sensing capabilities and computer vision, along with cameras to create a heads-up display that includes everything from navigation details to hazards to delivery tasks.
When drivers safely park at a delivery location, the glasses automatically activate and the DA is given their delivery information — right in their field of view — starting with locating the right packages inside their vehicles to the corresponding homes.
The display then offers walking turn-by-turn navigation to the delivery address, using Amazon's geospatial technology to guide drivers to the exact delivery location without having to check their phone. If there are hazards, or a need to navigate complex environments like apartment buildings, the glasses will guide delivery associates safely to their destination.
"We anticipate future versions of the glasses will provide real-time defect detection, where the glasses can help notify drivers if they've mistakenly dropped a package at a customer doorstep that does not correspond with the house or apartment number on the package, detect hazards like low light and adjust the lenses, notify that there's a pet in the yard, and more," stated the announcement.
