G&J Acquisitions Cuts Cost by 50% with SafePoint

The SafePoint® solutions from Loomis are designed to save retailers time and money while enhancing the security of a store and its employees. SafePoint® eliminates 60% of the risk and labor associated with counting and handling cash manually.

Type: Case Study

Sponsor: Loomis




Fast Food Operator Cuts Time, Improves Cash Management

After comparing different cash-handling options, Family Foods Inc. deployed Loomis’ SafePoint® solution at ten Taco Bell locations in December 2006. This immediately and dramatically changed the way they handled money, and they soon installed SafePoint in their remaining locations in 2007.

Type: Case Study

Sponsor: Loomis




Kwikee Mart Grows with the Loomis SafePoint® Solution

Kwikee Mart is a small chain of convenience stores throughout California’s San Jose and Napa Valley. When Kwikee Mart Owner Satindar Dhillon started planning for store expansion, he knew they would need a more secure way for owners to transport money from the safe to the bank.

Type: Case Study

Sponsor: Loomis


See More »

FEATURES


Why mobile is playing a starring role in creating a seamless customer experience

Every retailer and restaurant is going mobile or has gone mobile but a successful strategy to meld it with the physical customer experience takes work. Lots of work.

Millennials weigh in on how they shop

Attendees at the Interactive Customer Experience Summit in Dallas took advantage of a chance to find out first hand during a panel featuring seven millennial shoppers.

Amazon's Whole Foods Market acquisition points to a changing role for physical stores; millennials hold the key

Amazon's acquisition of Whole Foods Market is yet another sign – the biggest to date – that retail is being redefined by multiple shopping channels.

Upcoming webinar: Eliminating islands of technology for a seamless customer experience

Brendan Witcher, principal analyst for Forrester Research and Ryan W. Parker, general manager, Responsive Retail for Intel, offer insight and best practices during a free June 22 live webinar focused on crafting that illusive seamless customer experience.

Tackling the challenges of remote branch IT

Today's retail space is evolving rapidly, driven by changing customer demand and increasing competition. While technology should be the enabler of this shift, very often it is one of the elements holding organizations back — particularly where they have tens to thousands of branches, such as in the convenience store market.

How AI plays into every step in the retail customer journey

Artificial intelligence isn't just about having a chat bot. As a leading women's wear retailer is discovering, AI offers a way to solve a slew of retail challenges and boost the bottom line way beyond just better customer communication.

Retailers still face EMV issues

Recognizing merchants have encountered difficulty integrating EMV compliant payment equipment, credit card issuers have postponed chargebacks for fraudulent purchases on non-compliant equipment. Compliance, however, will benefit all parties by reducing credit card fraud.

8-second race: How retailers can connect with fast-moving customers

the window of opportunity for retail marketers to know, reach, convert and engage their customers has dropped to just eight seconds. The key to reaching them is to create an adaptive customer experience.

Last mile: The amazing race to solve the delivery dilemma

Omnichannel drives new expectations that every retailer must address.

Customer loyalty 101: How to avoid alienating today's shopper

Winning customer loyalty is a continuous and important objective for retailers, but it's not always an easy task. Unfortunately, alienating customers can be.

Hungry for more conversions? There's an app for that

With the inherent convenience of ordering favorite specialty items online, come new demands from consumers, namely: the expectation of finding their favorite brands in the app store. The more consumers turn to their smartphones for buying convenience, the more competition arises for brands looking to cash in on the gold rush.

5 improvements for successful dealer display programs

The process of designing displays for your dealer networks in the flooring, paint, or home improvement industries presents a unique set of challenges. Build your framework around five questions when developing display programs for home improvement dealer networks.

Crate & Barrel leader talks mobile tech and designing a seamless customer experience

Understanding the consumer is just one part of the equation for Crate & Barrel. The key, as a top leader explained, is knowing what a consumer is looking for, helping them find it easy and quick, and driving the purchase forward.

Kagan: Early adopters gain competitive advantage

Jeff Kagan explains why timing your entry into new areas of retail payment technology is key. Early adopters get a competitive advantage yet they take the arrows, he explains. Then over time, as wave after wave of competitors jump in and do the same thing, the competitive advantage gives way and becomes simply a cost of doing business.

Live webinar: Salesforce leader shares top CX hacks for retail

Todd Enders, VP of product marketing for Salesforce Service Cloud, shares insight and tips to unlocking rewarding customer experiences that will drive sales and customer loyalty in a live one-hour event April 25.

See More »

For some retailers, the best course of action is to attempt to be as many different things to as many different shoppers as possible. But reaching across niches and segments requires smart product selection and arrangement, appropriate technology and content, and a deep understanding of how people shop and what they want from their stores.

NEWS