Amazon email stumble leaves customers baffled

Sept. 20, 2017

A slew of Amazon customers received a puzzling email this week alerting them that someone had bought them a gift off a baby registry.

The problem is many of the customers didn't have a baby registry set up and likely many aren't having a baby or even have a child, according to a CNN report.

The email note, which stated "a gift is on the way," was addressed generically to "Amazon Customer," with a link for the recipient to check out the "thank you" list.

But the link, according to CNN, directed some recipients to a new registry setup page or was just a broken link.

The report stated Amazon attributed the email snafu to a technical issue and that Amazon was reaching out to customers who received the emails.


Topics: Assisted Selling, Customer Experience, Gift Registry, Top 100 Retail

Companies: Amazon


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