Amazon makes meal reordering easier than ever

Jan. 6, 2017

Amazon Prime members can now voice-order restaurant orders via Amazon Restaurants on Alexa-enabled devices, including Amazon's Echo and Dot. Customers can reorder from any of the service's restaurants for free delivery of any previously ordered meal in an hour or less, according to a news release 

"Customers now have a hands-free, hassle-free way to reorder any meal from Amazon Restaurants using their voice to get dinner on the table," Amazon Restaurants General Manager Gus Lopez said in a news release. "We are excited to leverage the innovative Alexa technology and give Prime members another easy way for Amazon Restaurants to take care of dinnertime with no menu markups and free delivery in one hour or less." 

Prime members order by asking Alexa to reorder by restaurant name or cuisine. The service pulls a customer's order history from a restaurant or cuisine type and lists meal options available for reorder. The meal is then sent for delivery to that customer's default address.  

Topics: Customer Experience, Customer Service, Internet of Things

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