News

Anna's Linens implements JDA Point-of-Sale

July 31, 2011

JDA Software Group Inc. has announced that Anna's Linens, a specialty retailer of high quality, value-priced domestic and home furnishings, has successfully implemented JDA Point-of-Sale.

The company, which operates more than 280 stores in 19 states, selected JDA's POS solution to help improve the customer experience at the store level, streamline the efficiencies for its store operations team, and create a foundation for workforce management planning at the store level.

"Our previous POS system was an older legacy system that did not have the capability and functionality to enable advanced couponing, capture customer data, and integrate with our workforce management system," said Scott Gladstone, chief operating officer, Anna's Linens. "Our goal was to leverage JDA solutions to secure a competitive advantage and provide our customers with a higher level of service while targeting their needs and continuing to deliver value to them."

The implementation occurred in two phases, with three months of planning and design followed by deployment and go-lives at two pilot stores and eventual rollout to all of Anna's Linens stores. The company replaced its existing POS system with JDA POS, as well as planned integration with JDA Merchandise Management System.

As a result of this project, Anna's Linens has achieved better performance from its POS registers, enabled a powerful foundation for new marketing activities, gained better data control and reporting, and now has the ability to differentiate a continuous buyer from a continuous returner in one comprehensive solution, the company said in a release.

"We know that in order to continue to drive revenue and increase profits, we need to stay very focused on our customers," said Gladstone. "Having the appropriate application at the store level allows us to capture the important customer data we need that allows us to serve our customers better than the competition."