Technology

Australian retailer taps Appriss Retail to cut shrink

Photo: Adobe Stock

March 6, 2024

Officeworks, a chain of office supplies stores operated under parent company Wesfarmers in Australia, is deploying Appriss Retail's Secure solution to reduce shrink.

Officeworks had relied on standard reporting practices to detect behavioral exceptions at the point of sale, making it hard to identify the root causes of shrink and margin erosion, according to a press release. It was also dealing with outdated reporting practices and a growing trend in retail theft.

With Secure, Officeworks will have a comprehensive view of its business that will improve how the retailer responds to potentially fraudulent transactions and returns. Appriss Retail customers experience 100% visibility into sales reducing activity and exception metrics, resulting in shorter investigation times and reduction in shrink.

Officeworks operates 169 stores across Australia, a website that is home to more than 40,000 products, and a national call center.