News

BCR group taps veteran for experience director role

Role will focus on integrating business strategy with customer experience.

October 5, 2015

Madaline Cazacu is the new customer experience director at Romanian Commercial Bank.

In her new BCR role, she will develop and implement strategies and tools for integrating the bank’s business strategy with the customer experience, according to a Business Review report.

"We are ready to face any challenge and understand that it is time for a real reconciliation. The economic, legal, banking medium has changed and we have a moral obligation to increase awareness among the population about financial responsibility. The way we as individuals choose to spend or to invest money is essential to maintain a stable economic environment and ensure the future of generations that will follow us. We must learn from past mistakes, we as financial institutions and customers, as consumers of financial services," Cazacu told BR.