Customer Service

ClearSale launches revamped client portal

August 29, 2023

ClearSale, a business intelligence and risk prevention provider, has released a new client portal that lets customers view and manage fraud prevention data, order and chargebacks. The portal offers enhanced functionality and a streamlined interface, according to a press release.

Customers will see aggregated fraud data for their stores on their personalized dashboards, with the ability to view chargeback information, a comparison of total transactions versus approved, a roll-up of avoided fraud, and more. They also have the ability to drill down into specific orders to get valuable data on order details, payments, and even the transaction's fraud score and specific fraud-related red flags.

In addition to user interface improvements, there is enhanced functionality to core features based on real customer feedback. These improvements support customers with a smoother fraud prevention and chargeback mitigation experience.

"We understand that our customers are not fraud experts, nor should they have to be," Rafael Lourenco, EVP and partner at ClearSale, said in the release. "With the new interface, the seamless ability to drill down into transactions and clear, actionable analysis and reporting of order and chargeback information, our customers can concentrate on the business of helping their customers, not spend time trying to understand and manage their fraud data."