Increase Sales with Intelligent Shelving
Retailers and brands can increase operational efficiencies, create intimate customer experiences, and generate new revenue streams.Type: Special Report
Sponsor: Intel Corporation
Retail Stores of the Future: 4 Key Focus Areas
See how new digital marketing technologies and strategies can be applied to in-store interactions, so you can create immersive experiences at every consumer touchpoint.Type: White Paper
Sponsor: Adobe
The Future Is Today: A Guide to Become a Digital Retailer
New digital technologies are changing the retail space and encouraging customers to purchase in-store. Read this guide for six strategies you can use to deliver the engaging customer experiences across channels.Type: White Paper
Sponsor: Adobe
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FEATURES
Amazon's Whole Foods Market acquisition points to a changing role for physical stores; millennials hold the key
Amazon's acquisition of Whole Foods Market is yet another sign – the biggest to date – that retail is being redefined by multiple shopping channels.
Millennials weigh in on how they shop
Attendees at the Interactive Customer Experience Summit in Dallas took advantage of a chance to find out first hand during a panel featuring seven millennial shoppers.
4 insights you can unlock by mapping the customer journey
By uncovering the path your customers follow when they engage with your brand, you'll gain four valuable insights that can help you build a stronger, more loyal relationship with them.
Customer experience is defined at new levels during ICX Summit 2017
When brands, retailers and digital experience providers met at the 2017 ICX Summit in Dallas the focus was on defining “what works” to maximize CX approaches.
Neiman Marcus embracing innovative tech from the front door to the dressing room
From the minute a shopper walks into the new Fort Worth, Dallas-based Neiman Marcus, digital technology is nearby. Here’s the scoop on how the retailer's iLab is developing and designing innovations that are driving a robust customer experience.
'Interesting times' highlight ICX Summit 2017
Brands really can't treat any of their customers like they're all alike anymore, not just the millennials, especially now that the technology is available to enable brands to treat them all more and more like individuals.
7 tips to combat the Amazon effect (hint: it's the hair of the dog that bit you)
Consumers overwhelmingly want more technology in brick-and-mortar stores. And with more consumers willing to show up and shop at stores that have it — beefing up technology is a no-brainer in the face of increasing online retail competition.
Upcoming webinar: Eliminating islands of technology for a seamless customer experience
Brendan Witcher, principal analyst for Forrester Research and Ryan W. Parker, general manager, Responsive Retail for Intel, offer insight and best practices during a free June 22 live webinar focused on crafting that illusive seamless customer experience.
ICX Summit: Speakers, keynotes are all 'A-list'
A lineup of kiosk experts will share their insights at the ICX Summit June 5-7, offering a bird's eye view of what's in store for interactive customer engagement.
Can any traditional retailer survive the "Battle of the Bots"?
Chris H. Petersen says going up against Amazon is like taking a knife to a light saber battle. Why? Because the whole is greater than the sum of the parts.
How AI plays into every step in the retail customer journey
Artificial intelligence isn't just about having a chat bot. As a leading women's wear retailer is discovering, AI offers a way to solve a slew of retail challenges and boost the bottom line way beyond just better customer communication.
Furniture retailer taps apps to boost customer experience, empower associates
City Furniture is reaping big rewards on three customized iOS apps developed by the retailer, IBM and Apple. The apps and IBM MobileFirst solution is spurring sales, driving efficiency and fostering deeper customer engagement.
How to craft a seamless omnichannel experience
Experts offer tips, advice and insight to help retailers develop an engaging and rewarding customer experience between online and offline.
Chatbot success 101: Why a single customer view is a must
The need for retailers to have a single customer view to ensure a consistent positive experience, across all the channels via which they interact with shoppers, has only grown more critical as the number of channels and the volume of customer data generated has increased.
Brookstone CEO: Product development, brand, channels are key focus ahead
Specialty retailer Brookstone has weathered more than a few challenges, including bankruptcy, but is finding success once again with a strong product, brand and consumer focus.See More »
