The Retail Customer Evolution
For those who think online and mobile shopping are leading to the demise of physical retail stores, think again. 75% of purchases are still being made in-store.Type: White Paper
Sponsor: Time Trade Systems Inc.
Infographic: BLE vs. NFC
This infographic compares the key similarities and differences between Bluetooth Low Energy (BLE) beacons and Near Field Communications (NFC) in how they are used to enhance the customer experience.Type: Infographic
Sponsor:
Traditional Merchandising in the Age of Self-Service
With retailers becoming increasingly dependent on self-service in their stores, traditional merchandising is as important as ever. Merchandising displays are a critical component of giving consumers the information they need to make a buying decision.Type: Guide
Sponsor:
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FEATURES
Rent-A-Center's 'Inner Circle' is about meeting customer needs and much more
A mobile-first community and customer insight platform is not only booting customer engagement and interaction for the home furnishings retailer, but spurring faster and better product and services decision making.
Why personalization is key for retail customer experiences
Jim Dicso, CEO of SundaySky, explores how retailers can personalize engagement in an entertaining, valuable and non-creepy way and create superior customer experiences.
Kagan: Will Walmart win with Jet.com private label?
Jeff Kagan wants Walmart and Walmart.com to be successful, but he believes the level of success will come from respect for the customer. The big question is this: Are they up to the task?
Neiman Marcus reaps customer experience, associate rewards via communication platform
The luxury retailer is finding Theatro's content delivery management platform is not only delivering an enhanced customer experience, but boosting store associate and in-store communication experiences as well.
Creating touchpoints to connect with consumers
Alexander Shporer, project manager at starrdesign, explains why retailers need to create a distinct shopping experience where guests can see, touch and connect with products.
Luxury jeweler's new retail chief driving 'Retail 3.0' strategy forward
With its own mobile app already in place, and a new YouTube customer engagement platform, Govberg Jewelers is all about winding up a rewarding customer experience and Claudio Terjanian is at the helm of the retail strategy.
1-800-Flowers.com delivers another AI shopping channel to meet gift givers wherever they're shopping
The online florist and gift retailer is tapping artificial intelligence technologies, such as Google Assistant, to ensure it's always in quick reach of customers.
Great expectations: Recalibrating retail as we know it
Evan Magliocca, brand marketing manager at Baesman Insights & Marketing, explains why the in-store experience must be new, exciting and something nothing ever imagined in which product is secondary, but emotion, enjoyment, and exhilaration are integrated with brand culture and image.
'New wave' retail is starting to crest
For many analysts, observers and pundits, the Sears story serves as a kind of moral or object lesson to Amazon. But ICXA Managing Director Christopher Hall also see the Sears story as a fascinating reverse-parallel to what seems to be going on in a bigger-picture sense in retail today, with a bit of a twist.
TaylorMade Golf takes a big 'turn' to boost customer experience
The golf equipment manufacturer's new club subscription program, created in partnership with payments provider Klarna, not only makes upgrading clubs easier and quicker for golfers, but it’s driving more sales and boosting the customer conversion rate.
5 lessons restaurants can learn from Uber, Amazon
Uber and Amazon have bridged the gap between digital and physical experiences in a way that has reset consumer expectations for how they interact with all their favorite brands.
Luxury jewelry retailer reaping big rewards with interactive touchscreen deployment
Monica Rich Kosann's digital customer experience at its New York City storefront at Columbus Circle is proving successful for sales, customers and associates.
Avoid these 8 mistakes and be a winner in personalization
Kibo CMO Tushar Patel outlines eight very avoidable, mistakes retailers make with regards to personalization.
Outdoor recreational retailer Moosejaw now knows the full story of its customers' experience
Moosejaw, a Michigan-based retailer, is tapping FullStory to get accurate insight on customer experience and boost customer service and satisfaction.
City Furniture takes digital-edge approach to enrich customer in-showroom experiences
City Furniture CIO/CFO Steve Wilder shares insight, lessons learned and return-on-investment from the Florida retailer's strategy to boost customer experience via a partnership with IBM and Ingenico Group. The strategy led to a mobile and nimble sales and transaction process across its 27 showrooms.See More »
