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Customer Experience Professionals Association announces certification program

May 16, 2013

The Customer Experience Professionals Association (CXPA), an international non-profit organization, announced that it will launch a Certification Program for customer experience professionals in 2013. The announcement was made in conjunction with the CXPA's third annual Members Insight Exchange, held this week in San Diego.

Under the new program, candidates' mastery in the field will be rigorously tested, and successful practitioners will earn certificates and the designation of Certified Customer Experience Professional (CCXP). The program will be open to the public, and CXPA members will receive discounts on the testing fees, the announcement said.

"Professional certification is a natural extension of the evolution of the industry, and the CXPA is best positioned to deliver it, given our unique position as the only non-biased entity in the CX ecosystem," said Parrish Arturi of Fidelity Investments, CXPA co-chair and leader of the effort to develop the CCXP program. "There is clearly a need for a professional certification in our industry, as shown by the many requests we have received. Earning the CCXP designation will provide a professional status that employers can count on, and one which practitioners can be proud to achieve."

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