Customer Service

DSW debuts partnership with Imbox Protection

Image courtesy of DSW

May 6, 2025

DSW Designer Shoe Warehouse is teaming up with Imbox Protection, an in-store shoe protection solution, to provide the service in nearly 500 DSW locations in the U.S.

The Imbox system offers customers fast, eco-conscious protection that extends the life of their footwear in just 60 seconds, according to a press release.

Using a water-based spray, the enclosed Imbox machine shields shoes from water, stains, dirt, mud and fading without the use of harsh chemicals. The touch-free, in-store service costs $8.99 and provides up to eight weeks of invisible protection.

"We're always looking for ways to deliver more value to our customers, and Imbox does just that," Laura Davis, DSW president, said in the release. "This partnership elevates the in-store experience by offering an easy, effective way to protect the shoes our customers love. It's innovation that meets them where they are — right at checkout — and reflects our commitment to enhancing customer value, supporting sustainability and investing in services that elevate every step."