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Few C-stores running strong POS systems, claims report

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September 19, 2019

Just 18% of convenience stores have the appropriate point-of-sale infrastructure to support the business and nearly half, 43%, find the cost of IT upgrades and new application rollouts to be a top challenge.

Those are two findings in the C-Store Technology Insight report from retail software provider Zynstra, that reveals key goals and challenges facing C-stores, according to a press release. The survey polled C-store directors and IT managers from U.S. convenience store chains with 20, to more than 500 locations and average revenue between $10 million to more than $999 million.

Additional insights from those polled include:

• 25% are uncertain of the future of customer checkout behavior, but know they need to make POS investments now to adjust to evolving behaviors.
• 23% acknowledge that their current POS infrastructure requires change to meet the demands of the future.
• 21% seek a solution to keep their legacy POS running with minimal cost to buy their C-store estates’ time as they analyze how checkout behavior evolves.

"With rising labor costs impacting margins, C-store retailers are looking for ways to drive in-store cost efficiencies while meeting customers' expectations for a fast and frictionless experience," said Nick East, CEO and founder, Zynstra, in the release. "To achieve this, we are seeing C-store retailers look toward optimizing their existing POS infrastructure while digitally transforming their stores for the future."