Technology

Fleet Feet teams with Progress Retail to drive employee engagement

Photo: Adobe Stock

November 20, 2024

Fleet Feet, a specialty running retailer, has teamed up with Progress Retail, an operations and learning platform, to drive greater employee engagement and drive improved store operations.

Progress Retail will support Fleet Feet's ongoing mission to foster community-centered, personalized customer experiences across its 275 locations nationwide by delivering its innovative retail task management, employee communications and training solutions, according to a press release.

Fleet Feet's store associates will benefit from tools that simplify daily workflows and improve team interactions, leading to higher engagement and consistency across its stores.

"Fleet Feet is excited to partner with Progress Retail to further elevate our in-store operations and employee engagement across our network of stores," Matt Werder, vice president of retail operations for Fleet Feet said in the release. "We're confident that Progress Retail's platform will empower our store teams with the support and resources they need to provide the best experience for our customers while remaining deeply connected to the communities we serve."

To learn more about Fleet Feet's strategy listen to this episode of the CX Innovators podcast in which Victoria Patterson, field marketing manager for the East Coast at Fleet Feet, and Alex Tallman, director of retail experience and education, talk with RetailCustomerExperience.com editor Judy Mottl on aligning the in-store experience with marketing.