Customer Service
Glik's taps Aptos cloud-native tech for unified commerce experience
October 15, 2025
Fashion retailer Glik's is deploying the Aptos One POS and OMS to drive a unified commerce experience at 70-plus stores.
The point of sale and cloud-native order management system to deliver customer engagement capabilities, according to a press release.
The technology benefits include more unified customer experiences across physical and digital channels, POS mobility and centralized store operations management.
"At Glik's, our secret sauce is adapting to each community that we serve," Melissa Haynes, chief marketing officer at Glik's, said in the release. "With an emphasis on highly curated store assortments, our merchandise buyers are closely connected with our store managers and staff to ensure each store is filled with brands and styles that resonate with local shoppers."
Fawn Dintelmann, system and network administrator at Glik's, stated the technology transformation with Aptos will deliver significant advantages to Glik's customers and employees.
"We have a 'future forward' technology investment mindset; we look for solutions that will serve us for the long term and provide a foundation for sustainable growth and innovation," Dintelmann said in the release. "We also prioritize systems that are tried and true; technology that you can't trust creates volatility in the stores, and that volatility feeds into the store culture, which the customer can feel.
Specific initiatives that will be enabled include:
- Aptos One POS will be deployed on iPads, replacing the Windows-based registers at Glik's fixed till cash wraps. Beyond the fixed iPad setup, Glik's will leverage Aptos One for mobile POS use cases, such as in-store line busting and serving customers during sidewalk sales and pop-up events.
- Integrated end-to-end order orchestration tools, enterprise wide inventory visibility, streamlined endless aisle transactions and the ability to expand the online assortment are key revenue-driving and profitability-enhancing advantages that will be unlocked.
- Glik's store associates will have tools they need to deliver engaging and individualized customer service, including real-time inventory information, advanced omnichannel selling and fulfillment options, and customer insights.
- With the cloud-based POS and OMS solutions, Glik's can manage configurations, deploy updates, gain real-time insights and scale performance — all from one central location with zero disruption to store operations.
"Currently celebrating its 128th anniversary, Glik's is an inspiring retailer that has thrived by being customer-focused, community-invested and highly adaptive," Aptos General Manager Jeremy Grunzweig said in the release. "We deeply value the opportunity to partner with Glik's on this unified commerce transformation and look forward to seeing the positive impact these innovations will have on its customers, employees and business."
