Goodwill Industries in Virginia town installs informational kiosks for employees

Goodwill Industries of the Valleys in Roanoke, Virginia recently installed self-service kiosks in employee break rooms in 10 stores that allow employees to easily obtain and update benefits information, receive company-wide information, apply for internal job postings and complete online training.

"The training time alone will be improved dramatically as employees will no longer have to complete this training in the store manager's office," William Long, Goodwill learning and development manager, said in a press release. "Placing the kiosks in a common area, like the break room, will make training easier to access and more efficient to complete."

The kiosks provide employee self-service functions using TIPS kiosk management software as the platform to lock down the browser, secure the system and track usage data. TIPS Cloud allows Goodwill to remotely monitor kiosk performance, review usage reports and manage certain display content.

"It was the TIPS software that made DynaTouch stand out, along with their total solutions approach," said Long. "So far, we are hearing positive results from employees who have used the kiosks."

The pilot could lead to the deployment of additional kiosks in stores throughout the Roanoke, New River and Shenandoah Valleys of Virginia.

 "We applaud Goodwill's commitment to serving their employees in a way that is befitting a world-class service group," said DynaTouch CEO Terri McClelland. "The kiosks are making a difference."

(Photo courtesty of DynaTouch.)


Topics: Assisted Selling, Customer Service, Kiosks, Kiosks / Self-Service

Companies: KIOSK/DynaTouch


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