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Home Depot moving staff to days to improve customer service

January 10, 2008

Wall Street Journal: Home Depot Inc. plans to reassign overnight-shift employees to days at its lower volume stores, a change that puts more workers on the sales floor without raising costs. Combined with a change in how products are ordered, the work-force reassignment is part of the company's push on customer service, according to Paul Raines, Home Depot's executive vice president for stores.

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