News

Infogain service enables low-risk transition to cloud-based customer support

September 12, 2011

Infogain Corporation has announced the newest addition to its line of services, Transformational Customer Support service. The new service creates a multichannel, community-based, knowledge-enabled solution that leverages the benefits of and innovations available in cloud-based contact center offerings.

"The Transformational Customer Support solution is designed to help businesses modernize and optimize their contact center solutions and elevate their customer support standards while minimizing risks, time and costs," said Mark de la Vega, senior vice president and general manager, Enterprise Services Group. "Our expertise in traditional CRM solutions includes over 15 years of CRM application implementations and development. This, combined with our focus on cloud CRM solutions, uniquely qualifies us to help companies migrate from their on-premise systems onto leading cloud-based solutions."

Infogain's Transformational Customer Support service improves how businesses engage, interact and support their customers by leveraging the latest CRM knowledge management and social technologies and by transitioning operations to the cloud.

This ensures a fully integrated solution with leading CRM providers such as Salesforce.com or Oracle CRM OnDemand. Using the latest knowledge management technologies, clients can go beyond data clutter straight to searchable, intelligent information that helps your agents at a call-level, helps your customers find answers quickly through web portals and helps your business make better decisions faster. Incorporating social technologies directly into your overall customer support operations provides a self-help, peer-to-peer community in a controlled and monitored environment.