News

JPMorgan Chase hires Amazon customer experience leader

September 19, 2017

Marbue Brown, formerly Amazon.com's quality control and customer experience leader, is moving on to direct customer experience at JPMorgan Chase & Company.

He will oversee digital sites, apps and call centers at Chase branch locations, according to a Reuters report.

At Amazon Brown served as chief of "Customer Experience Andon Cord," which is a Toyota strategy in which production line workers are empowered when dealing with quality issues, according to a JPMorgan memo cited by Reuters.