News

LivePerson debuts third-generation live-assistance solution

June 8, 2008

NEW YORK — LivePerson Inc., a provider of online engagement solutions that facilitate real-time assistance and expert advice, announced the availability of LivePerson Enterprise for Retail, a new product designed specifically for online retailers.

LivePerson Enterprise for Retail leverages the company's propriety third-generation engagement platform enabling retailers to proactively engage Web site visitors who are most likely to benefit from live assistance. Analyzing a visitor's propensity to buy based on browsing behavior (such as click-through paths, time on page and previous visits or purchases), the hosted, rules-based platform automatically invites targeted visitors to chat with a sales representative.

Online retailers that have implemented LivePerson's third-generation chat platform have achieved measurable results as compared to first- and second-generation chat solutions, including a 400 percent increase in incremental orders and revenue, a 30 percent increase in average order value and an 85 percent customer satisfaction rate.