Technology

Lowe’s debuts AI-powered virtual advisor tool

Image provided by Lowe's

March 14, 2025

Lowe's has launched 'ask Mylow,' an AI-powered virtual advisor to help with home improvement projects.

The tool offers real-time answers and was developed in collaboration with OpenAI, according to a press release.

"Home improvement is inherently complex and can feel overwhelming even for the most experienced DIYer – that's why Lowe's has invested in AI and emerging technologies to create solutions that truly help our customers," Lowe's Chief Digital and Information Officer Seemantini Godbole said in the release. "We're aiming to deliver the best customer service in retail and Mylow represents an industry-leading step forward in helping us do that. This solution will not only help our customers be more informed, but our associates too."

Mylow delivers conversational answers to home improvement questions, such as:

• When do I plant grass seed?
• How do I measure my kitchen for a new floor?
• What's the most popular paint color?
• How do I get my faucet to stop leaking?

"The development and introduction of Mylow exemplifies the tech-forward vision of the Lowe's brand," Lowe's Senior Vice President of Technology, Chandhu Nair said in the release. "We're doubling down with emerging technology collaborators like OpenAI to solve problems for our customers and because we want the home improvement experience at Lowe's to be a cut above."

Currently on desktop and mobile web, Mylow is available for MyLowe's Rewards loyalty members or by visiting lowes.com/Mylow. Customers can also expect Mylow voice capabilities and availability on Lowe's app later this year.