Dec. 20, 2016
A new online community launched by TribeCX aims to offer customer experience experts and leaders best practices and advice, as well as supporting development of global CX standards.
"The role that effective customer experience can play in delivering tangible business success is impressive. But the discipline is still evolving, and roles in customer experience can vary greatly from one business to another," stated a release on the community launch.
"Customer experience is a relatively new discipline, and as it develops, no two roles are precisely alike. The idea of creating a customer experience portal to help this valuable discipline develop stemmed from the realization there were no CX practitioner-led communities that provided support and advice to succeed in their roles," said David Hicks, CEO at TribeCX, in the release.