News

Radiant rolls out real-time retail reporting tool

June 22, 2010

Radiant Systems Inc. has announced that it has launched CounterPoint SmartAlerts, a powerful new tool within its CounterPoint retail product suite that helps retailers monitor activities within each of their stores by receiving timely alerts via SMS text and e-mail. SmartAlerts analyzes retail point-of-sale transactions, customer information and inventory data to help retailers improve operations, prevent fraud and provide better customer service by offering more than 20 key performance indicator alerts.

"We have seen increased employee morale and improved customer satisfaction within each of our retail locations since implementing SmartAlerts," said Jay Margedant, president of Red Bandanna, a pet food and supplies store with ten locations in the metro Atlanta area. "One alert we receive is for sales over a set dollar amount, which allows me to congratulate the manager of that store and instantly call the customer to thank them for their business. The flash sales alert is also especially valuable for us to see if we are on track to hit our daily sales goals so that we can make adjustments to ensure we stay on target."

SmartAlerts enables retailers to easily monitor their businesses at all times, no matter where the owners and managers are, so that immediate action can be taken based on alerted activity that could affect their bottom lines. By providing instant intelligence with concise messages to the retailers' mobile devices of choice, SmartAlerts helps them run their businesses with extremely tight control over store operations and an increased focus on fraud prevention and customer satisfaction. SmartAlerts is fully integrated with the CounterPoint retail POS software, allowing operators to configure alerts to be received instantly when conditions are discovered that fall outside of set guidelines.

"It is often difficult for retail operators to be in each of their stores on a consistent basis," said Chris Lybeer, vice president of product development for the retail, sports and entertainment division at Radiant Systems. "The value of SmartAlerts as a tool is that it acts as the eyes and ears of an operator to provide them with actionable data occurring within their sites."