News

Shopgate hires Ken Aponte as customer success VP

August 1, 2017

Software-as-a-service shopping app platform Shopgate has a new leader of customer success with the appointment of Ken Aponte.

In his role, according to a press release, Aponte, as vice president, will oversee customer satisfaction, shopper retention and driving revenue growth.

"As a growing SaaS company, an exceptional customer success team is an integral part of our product offering, and is crucial as we continually aim to help every Shopgate customer get the most out of our platform," said Marc Biel, CEO, Shopgate, in the release. "Our customers are our number one priority, and Ken’s skills and leadership make him the perfect fit to guide our team towards ensuring the very highest levels of customer success."

Prior to joining Shopgate, Aponte served as senior director at Personify, and before his tenure at Personify, Aponte was a management consultant with Diamond Management & Technology Consultants.

"It is a privilege to be at the forefront of leading Shopgate to change the world of mobile commerce," said Aponte in the release. "My commitment toward our team and helping retailers use our mobile solutions will help drive impactful results, with higher conversions, stronger customer loyalty and increased revenue. I believe in the power of the Shopgate platform, and I'm excited for the opportunities ahead. I look forward to working with our clients to help make the most of their mobile revenue and achieve their organizational goals."