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Smart & Final deploys Toshiba technology to boost customer experience, store associate satisfaction

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August 23, 2019

Food retailer Smart & Final is tapping Toshiba's global commerce solutions to improve store operations, boost the retail customer experience and enhance store system up-time.

The Toshiba commerce solutions are managed services focused on helping retailers drive stronger customer experiences while also lowering costs. Smart & Final operates more than 300 grocery and food service locations, according to a press release.

"We are passionate about providing our customers, as well as our associates, with a more satisfying in-store experience," said Ed Wong, executive vice president, chief digital officer at Smart & Final, in the release. "Even as we continue to grow, our everyday focus is making sure all of our retail stores operate with excellence. Toshiba's proven commitment to optimizing store operations through their experienced personnel and best-in-class managed services methodologies provide us the peace of mind to focus on our core business and our customers."

Toshiba managed services teams will work with Smart & Final to:

Provide real-time input to improve in-store systems and critical situation performance, asset tracking and overall store impact through daily interactions with onsite Smart & Final support team.
Deliver key data insights to improve in-store systems decisions, inventory adjustments, trend analyses, process improvements and store performance from annual preventive maintenance activity.
Collaborate to identify opportunities for service call reductions to improve up-time, associate satisfaction and overall customer satisfaction.

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