News

TimeTrade amps up retail solutions with kiosks, digital signage

June 6, 2013

TimeTrade, providers of online appointment scheduling technology for businesses, has announced upgrades to its TimeTrade Retail solution that it says will improve customer experience and flow management.

With TimeTrade Concierge, retailers, banks and retail healthcare providers can improve customer satisfaction and retention through reduced wait times, while in-store sales and service personnel management become more efficient.

Components of the solution include the following:

• Concierge Assistant: Mobile in-store assisted selling technology lets associates view, manage, notify and schedule customer appointments from their iPad or Android tablet device.
• Concierge Kiosk: Self-service in-store kiosks enable pre-scheduled customers to check in and walk-ins to sign up for the next available appointment.
• Concierge Display: Digital signage displays a real-time appointment queue to provide visible and engaging feedback to customers waiting for service.

"TimeTrade Concierge helps retailers, banks and healthcare providers meet these challenges and provides the uniquely personal experiences customers demand by putting innovative technology for customer engagement at the point of service delivery," said Mike Puglia, VP of marketing at TimeTrade Systems. "Everyone wins when businesses improve productivity and reduce costs while providing a better experience to the customer."

Read more about self-service in retail.