Customer Service

TRAX Analytics deploys smart airport restrooms at Hartsfield-Jackson Airport

June 16, 2020

TRAX Analytics, an IT solutions provider for airports, has deployed its smart restroom solution throughout the Hartsfield-Jackson Atlanta International Airport. The solution provides digital signage to offer cleaning information and precautionary messaging alongside sensors to monitor traffic flow and inform custodial staff when a bathroom needs attention, according to a press release.

With the TRAX mobile app, custodial staff can see the location of bathrooms that need cleaning and the airport can run quality control and cleaning inspections.

"We have seen such drastic improvement in customer experience, customer satisfaction, and the cleanliness of our facilities since we started this smart restroom effort in partnership with TRAX Analytics almost three years ago," Steve Mayers, director of customer experience, Hartsfield-Jackson Atlanta International Airport, said in the release. "We are excited to expand it airport wide and confident the use of this technology will continue to bring travelers comfort that the airport and its partners at AATC are taking the best possible measures to ensure the cleanliness of our facility."