CETW: MediaTile's HumanKiosk

MediaTile CEO Simon Wilson shows how the HumanKiosk lets brands have a customer service representative on the sales floor without really having one on the…

CETW: MediaTile rolls out 'mini-me' HumanKiosk

by Christopher Hall — w, t

MediaTile CEO Simon Wilson talks about the new 19-inch HumanKiosk digital signage solution.

Mobile kiosks drive retail sales

VendaCarts make it possible for retailers to sell to the masses.

Touchscreens help Target take aim at video games (Video)

Target has deployed endcap touchscreens to give shoppers detailed information on video game products.

GlobalShop: Product security, data with touch screens

Michael Moore with Reflect demonstrates how product data and security can be combined with cable and touch screen.

NCR unveils first hybrid laser and imaging bi-optic scanner

March 16, 2011

NCR Corp., a global technology company offering assisted- and self-service solutions, recently announced that it is launching the world’s first hybrid laser…

Tune in, turn on: Best Buy's new in-store digital signage ad network

Industry vets Paul Flanigan and Ken Goldberg co-wrote this commentary on a potential game changer for retail DOOH.

NRF: Intel shows 'Connected Store' proof-of-concept at BIG Show

January 12, 2011

Earlier this week at the National Retail Federation BIG Show in New York City, Intel Corp. unveiled its Connected Store concept, a two-story, 2,400 square-foot…

Reducing Abandoned Shopping Carts with Live Help

Click-to-chat and click-to-call options can help retailers turn shoppers into buyers.

Retail Summit Review

by Mike Wittenstein — Customer Experience and Service Designer, Storyminers

Reflections and Takeaways

Intel digital signage concept shows the changing face of retail

August 8, 2010

According to Digihub.com, Intel’s Intelligent Digital Signage Concept, shown off recently at the Digital Signage World convention in Sydney, could change the…

Generosity

by Doug Stephens — President, Retail Prophet Consulting

The core behaviors of any business have a lot to do with their fundamental beliefs around generosity.  For some, generosity is a core value.  For others, it's…

Making Retail Work: What To Say Before They Go Out The Door

by Bob Phibbs — CEO, The Retail Doctor

Giving thought to what employees should say as customers leave is something most of us never consider when trying to build sales. I'm reminded of my first…

Price Checkers and Digital Signage Can Provide Data to Customers

Price checking scanners and digital signage can be integrated to allow retailers to enhance marketing and offer convenience for customers, leading to increased…

Thinking beyond traditional retail packaging

How retailers are mixing packaging with interactive technology to connect with consumers.

E-tail clinic: The new CircuitCity.com

The electronics retail brand has been revived online by Systemax — so what is it like for customers?

Staples Canada to implement live agent assisted selling

July 5, 2009

CHICAGO — ClairVista announced today that Staples Canada, a 300-store division of Staples, Inc., is implementing ClairVista's Live Expert system for its Live…

Live chat drives sales, satisfaction — but only when executed honestly

by James Bickers — Editor, Networld Alliance

Web retailers that offer live text-chat assistance can increase conversion and generate word-of-mouth, but poor or dishonest execution can spell disaster.

Microsoft's Retail Experience Center: It's all about connectedness

by James Bickers — Editor, Networld Alliance

The Redmond giant's retail test lab focuses on connecting all the moving parts of a retail enterprise, right down to the customer level.

Assisted Selling and the Point of Decision

With more choices than ever before, customers need information at the point of decision on an infinite array of products. Digital technology can help retailers…