Generosity

by Doug Stephens — President, Retail Prophet Consulting

The core behaviors of any business have a lot to do with their fundamental beliefs around generosity.  For some, generosity is a core value.  For others, it's…

Making Retail Work: What To Say Before They Go Out The Door

by Bob Phibbs — CEO, The Retail Doctor

Giving thought to what employees should say as customers leave is something most of us never consider when trying to build sales. I'm reminded of my first…

Price Checkers and Digital Signage Can Provide Data to Customers

Price checking scanners and digital signage can be integrated to allow retailers to enhance marketing and offer convenience for customers, leading to increased…

Thinking beyond traditional retail packaging

How retailers are mixing packaging with interactive technology to connect with consumers.

E-tail clinic: The new CircuitCity.com

The electronics retail brand has been revived online by Systemax — so what is it like for customers?

Staples Canada to implement live agent assisted selling

July 5, 2009

CHICAGO — ClairVista announced today that Staples Canada, a 300-store division of Staples, Inc., is implementing ClairVista's Live Expert system for its Live…

Live chat drives sales, satisfaction — but only when executed honestly

by James Bickers — Editor, Networld Alliance

Web retailers that offer live text-chat assistance can increase conversion and generate word-of-mouth, but poor or dishonest execution can spell disaster.

Microsoft's Retail Experience Center: It's all about connectedness

by James Bickers — Editor, Networld Alliance

The Redmond giant's retail test lab focuses on connecting all the moving parts of a retail enterprise, right down to the customer level.

Assisted Selling and the Point of Decision

With more choices than ever before, customers need information at the point of decision on an infinite array of products. Digital technology can help retailers…

GlobalShop 2009: Optimism and strength

by James Bickers — Editor, Networld Alliance

Despite the economic chill in the air, attendees and exhibitors made last week's tradeshow a success in the eyes of its organizers.

Zain launches 'store of the future' in Bahrain

Wireless service provider's new flagship store is an interactive retail experience.

AT&T opens new Experience Store

March 25, 2009

JOHNSON CITY, Tennessee — AT&T announced a new way to shop for and experience an array of communications and entertainment services with the official…

CEO: Retail entering a new era

March 8, 2009

Retail Solutions Online: Green Hills Market CEO Gary Hawkins offers an intriguing premise in a series of new position papers. He feels the retail industry is…

CompUSA reinvents itself with a Web-driven store experience

by James Bickers — Editor, Networld Alliance

Electronics retailer attempts to replicate online shopping in-store with 'Retail 2.0' strategy.

Wine Kiosks: Building a Better Customer Base for Wine Retailers

Wine retailers can increase customer loyalty and ROI by installing a wine kiosk that allows customers to look up information on specific inventory and print…

NRF: Stu Armstrong on in-store digital media

At retail Big Show, the president of the Digital Signage Association delivered 11 reasons to deploy in-store media.

NRF's Sonic Bar highlights retailing innovations

by James Bickers — Editor, Networld Alliance

The high-concept concept store gave attendees a taste of retail's future — one that is available today.

Microsoft opens new Retail Experience Center

The fully functional store environment will serve as an incubator for customer experience ideas and technologies.

NRF: Retaligent announces subscription plan for clienteling software

January 12, 2009

NEW YORK — Retail software company Retaligent Solutions Inc. announced two new programs designed to address the challenges retailers face when buying…

NRF: Intel reveals new in-store concept technologies

January 12, 2009

NEW YORK — Intel Corporation today unveiled a retail POS proof-of-concept system that could lower a store's total cost of ownership while improving customer…