Assisted Selling News & Media
NCR unveils SelfServ 60 line
The company pulls the sheet off its new point-of-decision kiosk.
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NCR to resell Experticity assisted selling solution
October 14, 2008
DAYTON, Ohio — NCR Corp. announced that it has signed a global reseller agreement with Experticity, the pioneer of live on-screen expert sales and customer…
read nowNRF, Retail Customer Experience announce pavilion partnership
October 14, 2008
LOUISVILLE, Ky. — NetWorld Alliance, publisher of Retail Customer Experience magazine and RetailCustomerExperience.com, and the National Retail Federation…
read nowKIOSKCOM: SSKA advisory board stresses self-service in tough economic times
October 14, 2008
NEW YORK — Several of the Self-Service & Kiosk Association's advisory board members met yesterday to discuss the challenging economic climate that is…
read nowDT Research enables trigger-based proximity advertising
October 14, 2008
NEW YORK — DT Research Inc. announced the immediate availability of the WebDT Event Trigger Digital Signage System. This system extends current interactive…
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KioskCom Europe: Lines blur between digital signs, kiosks
Integrated touchscreens, networked signage hint at convergence.
read nowSlideBuy brings touchscreen-delivered info to the retail shelf
October 6, 2008
GRAFTON, Wis. — Frank Mayer & Associates Inc. is introducing the SlideBuy Shopper Information System at the KioskCom Self Service Expo Show, October…
read nowTarget upgrades info delivery with KANA
October 1, 2008
MENLO PARK, Calif. — KANA Software Inc., provider of multichannel customer-service technology, has closed a seven-figure transaction with leading retailer…
read nowSmart shopping carts gain momentum
August 13, 2008
The Canadian Press: Smart-cart technology — shopping carts with attached interactive video consoles — is gaining momentum in the United States and Europe.
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Customer experience and IP
by James Bickers — Editor, Networld Alliance
Protecting crucial aspects of an in-store experience against imitators.
read nowStaples expands video-assist program
July 14, 2008
SEATTLE — Experticity, provider of video-assisted customer support solutions, announced that Staples Business Depot, Canada's largest supplier of business…
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Trying on Clothes, 2.0
by James Bickers — Editor, Networld Alliance
Do shoppers want high-tech dressing rooms?
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Social e-commerce taps voice of shopper
Web 2.0 connectivity changes the game for online retail.
read nowLoyca retail loyalty system now available in U.K.
June 25, 2008
BELGIUM — Databac Group has announced that its loyalty system Loyca, a card-based solution that enables retailers to respond in real-time to marketing…
read nowReport sheds light on tricky security issues
June 19, 2008
LOUISVILLE, Ky. — Consumer fraud and identity theft numbers have risen steadily over the past few years, and, whether you realize it or not, your customers are…
read nowSelf-service transactions to top $1.7 trillion by 2012
June 18, 2008
FRANKLIN, Tenn. — Transactions at self-service kiosks will surpass $607 billion this year in North America as consumers continue to embrace self-service…
read nowNanonation expands mobile media solutions
June 15, 2008
LINCOLN, Neb. — Nanonation announced a partnership with Impact Mobile to deliver a variety of mobile media solutions to the hospitality and retail markets.
read nowIBM, SelfServiceWorld.com announce free webinar on reaching the 'new consumer'
June 10, 2008
LOUISVILLE, Ky. - IBM, a global provider of business technologies, and Self-Service World, the leading news and information source covering the self-service…
read nowLivePerson debuts third-generation live-assistance solution
June 8, 2008
NEW YORK — LivePerson Inc., a provider of online engagement solutions that facilitate real-time assistance and expert advice, announced the availability of…
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Search essential to online retail
Many e-commerce sites aren't taking full advantage of site search.
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