Personalization pays off big time, claims new study

Retailers who personalize are likely seeing big benefits such as increased profits, according to Monetate's second annual Personalization Development Study. The report, developed with WBR Insights, includes insight from more than 500 markets in North America and the U.K. Personalization...

Purdue University slam dunks with LED displays from Daktronics

Purdue University is upgrading Mackey Arena in West Lafayette, Indiana, adding 13 LED displays from Daktronics. The company will deploy a center-hung display system and ribbon and corner displays, according to a press release. The center-hung display will be made...

2018 will bring Lord & Taylor to Walmart.com shoppers

Walmart.com and Lord & Taylor are teaming up to launch a flagship store on Walmart's e-commerce site come Spring 2018. The collaborative brand store will provide a "specialized online experience," according to a press release. "Our goal is to create...

Stephen Hawking claims AI will destroy humans

Artificial intelligence could prove to be deadly to the human race, according to physicist Stephen Hawking, who told the audience at the recent Web Summit in Lisbon that the technology's impact could prove destructive. In noting that while AI also...

Swyft acquires ZoomSystems

Swyft, Inc. has acquired NewZoom LLC, a provider of automated retail systems, in a cash and equity transaction.

Consumers love retailers with multiple channels, reveals survey

The more channels available for customer service, the happier a consumer is, reveals a Narvar survey on shopper behavior. While 80 percent of consumers still prefer email as the top communication option, 38 percent want other options, according to the...

Retail brands not hitting the mark when it comes to chatbot experience

While a good number of consumers, 72 percent, say online chat interaction makes for a more loyal customer and nearly a third will use chatbots, the experience is not very fulfilling. Just 15 percent of consumers are happy with chatbot...

Storis to introduce kiosk for home furnishings retailers

Storis, a retail software solutions provider, has announced a new kiosk solution that brings a key component of in-store technology to home furnishings retailers. The Storis kiosk's core functionality will be to catalog a retailer's inventory, access customer history and...

Price not the only focus for consumers these days

While the price point will always be a top consideration for the consumer, other factors, from in-store events to great service, are also top of mind, according to a new Interactions survey. The survey, which polled more than 1,500 shoppers,...

Venmo acceptance comes to 2M online merchants mobile digital wallet pos

Venmo users can now shop on their mobile phone and make purchases at more than two million U.S. retailers via the mobile web, according to a press release. The new feature enables Venmo users to shop at millions of merchants...

United Airlines secures EZ Access certification for self-serve kiosks

United Airlines has incorporated EZ Access technologies into its self-service kiosks to better ensure that the kiosks are accessible to all travelers. "We chose to implement EZ Access into our kiosks because it's not limited to a single disability," Jaymes...

Ikea vending machine offers kitchen tools

Ikea has installed a vending machine at a Stockholm subway station to sell small kitchen items such as a garlic press, an egg slicer and other tools, according to Ehandel.com, a retail site.

Agilysys adds 'grab n go' cafe features to self-service kiosk

Agilysys Inc., a provider of hospitality software solutions, announced enhancements to rGuest Buy, the company's self-service kiosk solution that extends point-of-sale reach, improves guest service and reduces staff demand. The enhancements for café workflows and a new 'grab n go'...

Customers love music when shopping

A new Mood Media study claims music is something consumers love when shopping and when interacting in the banking environment. A majority of shoppers feel more comfortable having confidential conversations when music is playing in the bank or store, noted...

Smart store tech is a revenue booster, reveals report

A new Juniper Research report reveals smart store technologies will spur over $78 billion in annual transaction revenue in the next five years. These technologies, such as Amazon Go and what the report describes as "invisible payment" tech, are ideal...

Footwear retailer DSW is striving to inspire self-expression

DSW Inc. has a new brand mission focused on building engaging customer experience, enabling associate product knowledge, boosting operational processes and "distorting" traditional assortment. The strategy, according to a press release, is aimed at inspiring self-expression, according to CEO Roger...

Burberry taps Apple for AR fashion app effort

Luxury fashion retailer Burberry is boosting its smartphone app with some Apple augmented reality technology. The quest is all about gaining greater share of "digitally influenced" purchases, according to a Bloomberg report, and engaging with consumers. Burberry is using Apple's...

Walmart grabs up small NY warehouse

In its quest to provide same-day delivery on par with its ecommerce arm, Jet.com, Walmart has bought a New York City delivery company boasting a warehouse. The Brooklyn-based Parcel, according to an AP report in Newsday, already knows how to...

Mobile platform aims to empower store associates to boost customer experience

M.Gemi and PredictSpring are debuting a store associate app that aims to tap store associates to better the retail customer experience. The in-store mobile commerce platform is in play at M.Gemi stores in New York City's Soho area and the...

Walmart's Jet.com prepping private label brand

Jet.com, now an ecommerce arm of Walmart, is getting ready to launch a private label product line boasting over 60 household and food items. The move comes as competition is increasing dramatically in the omnichannel retail space.

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