Walmart renews partnership with Scandit

July 14, 2025

Walmart has renewed its relationship and partnership with Scandit, a provider of smart data capture technology that features advanced barcode scanning and…

Mondan launches VR-powered design-on-demand service

April 18, 2025

Mondan, a female-founded interior design startup, has launched a VR-powered platform providing a design-on-demand service for homeowners.

Virtual dressing room global market to hit $42M by 2030

April 7, 2025

The global market for virtual dressing room for e-commerce is projected to hit $4.165 million by 2030 with an annual growth rate of 14.2% in the next five…

Fashion retailer Goddiva unveils AI-powered digital dressing room

November 26, 2024

Goddiva, a fashion retailer, has teamed with Zyler, an AI-powered virtual try-on technology provider, to launch an AI-driven digital dressing room.

Augmented reality and virtual reality: Reimagining try-before-you-buy

by Ashish Kumar — Assistant Vice President of Operations, Chetu, Inc.

With AR and VR integration, consumers can have more confidence when buying online and retailers can increase shopping opportunities and cut expenses.

How AR and 3D modeling are reshaping customer experience

by Gaia Vernaglione — Director of Americas, Zakeke

As AR and 3D modeling technologies continue to evolve, their impact on the customer experience will only grow. Retailers that leverage these tools will gain a…

Coach debuts in metaverse

July 23, 2024

Coach is now in the metaverse as the luxury retail brand has launched its Spring 2024 collection on the social platform Zepeto as well as in the Roblox realm.

Manchester retailer offers shoppers interactive fitting room, self check-out

May 8, 2024

River Island's expanded store in the Arndale Center, in Manchester, England, offers an integrated shopping experience boasting interactive fitting rooms and…

AI-powered digital avatars: The next frontier for retail CX

Melding generative AI with digital avatar technologies stands to infuse global e-commerce with the face-to-face interactions shoppers are missing.

Neiman Marcus debuts immersive ‘retail-tainment’ experience

April 25, 2024

Neiman Marcus, in partnership with Balmain, has launched the 'Balmain Beach Club,' an immersive customer activation. The immersive experience is available in…

UK men’s retailer piloting virtual try-on tech

April 12, 2024

Moss, a U.K. retailer of men's formal wear, is piloting a trial of AI-powered virtual try-on technology called Zyler from Anthropics Technology.

Over half of shoppers view generative AI as boosting online experience

April 3, 2024

Over half of consumers, 58%, believe generative AI has already improved the online shopping experience, and 52% are likely to use gen AI tools to help with…

Partner Tech USA CEO shares customer engagement philosophy

Sandra Hsia, CEO of Partner Tech USA, shares insight on the company’s customer engagement strategy, its holographic touch innovation and its AI-based powered…

AI ranks high on retail CX 2024 predictions

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

When it comes to 2024 retail customer experience leaders expect AI to play a starring role given its prominence in 2023.

Uber offers up Grinchmas kit boasting AR tech

December 19, 2023

Looking to get your favorite Grinch a unique holiday gift?

How ChatGPT can revolutionize retail: Unleashing the power of generative AI

by Scott Wassmer — General Manager, Americas, Appnovation

Artificial intelligence has made remarkable strides in recent years and retailers can take advantage now and enhance offerings in a number of ways.

The how, why, where of the metaverse in retail

by Bradley Cooper — Editor, ATM Marketplace & Food Truck Operator

What is the metaverse good for? A panel at the Interactive Customer Experience Summit debated this topic.

Retailers boosting AI investment

October 12, 2023

Nearly all, 92%, of U.S. retailers plan to increase AI investment in the next year, compared to 100% in India and China.

La-Z-Boy's updated AR strategy drives immersive experience

October 6, 2023

A next-gen 3D AR initiative on La-Z-Boy's online site is finding fans as there has been a 150%-plus jump in shoppers using its 3D product exploration tool.

How AR glasses will revolutionize the buying experience in physical retail environments

by Ari Grobman — CEO, Lumus

AR has the potential to transform how and why we make payments and buy certain items, simplifying processes and virtually eliminating the need to take out our…